Avaya BCM Call Center Reporting Manual de usuario descargar pdf (Pagina 21)

Issue 01 Enterprise Edge Call Center Reporting Set Up and Operation Guide

Configuring Enterprise Edge Call Center Reporting

Introduction

Enterprise Edge Call Center Reporting gathers data on events that occur within your Enterprise

Edge Call Center system. For meaningful and accurate information to be collated, Enterprise

Edge Call Center Reporting must be suitably configured. For information about your Enterprise

Edge Call Center configuration (such as line numbers) refer to the Enterprise Edge Call Center

Programming Record which is contained in the Enterprise Edge Call Center Set Up and

Operation Guide. The configuration options can be accessed from the System Manager menu by

selecting System and then Configure….

The Configure window consists of a set of named tabs which can be selected to input, view or

change the configuration.

Configure window

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Avaya BCM Call Center Reporting Manual de usuario Pagina 21