Avaya Mobile Communication 3100 Manual de usuario descargar pdf (Pagina 36)

36 Troubleshooting call termination problems

3. If the call cannot be made, set up the scenario with one client as

described in "Call termination problem scenario setup" (page 36) to

capture the information.

4. Analyze the information captured, as described in "Call termination

problem analysis" (page 37).

Call termination problem scenario setup

This procedure captures the information required for analysis of the

problem.

Figure 7

Call termination scenario setup tree

Procedure Steps

Step Action

1 Configure a client to use HTTP instead of HTTPS.

Using HTTP means the packets are not encrypted, and removes

the use of certificates.

2 Reproduce the problem.

3 If the problem does not reproduce, you need to check the

certificates.

4 If the problem reproduces, start the packet capture.

5 Reproduce the problem.

6 Stop the packet capture.

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Troubleshooting

NN42030-700 01.03 Standard

9 June 2009

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Avaya Mobile Communication 3100 Manual de usuario Pagina 36