Avaya Mobile Communication 3100 Manual de usuario descargar pdf (Pagina 27)

Troubleshooting data connections

between MCC 3100 for Windows

Mobile and Gateway

Use this procedure to identify where problems originate when experiencing

data connection problems between Mobile Communication Gateway 3100

(MCG 3100) and Mobile Communication Client 3100 (MCC 3100) for

Windows Mobile.

Procedure Steps

Step Action

Ping the MCG 3100 from a PC to verify data connectivity of the

PC to the MCG 3100.

2 If you cannot ping the MCG 3100, check the status of the

MCG 3100.

Connect the mobile device to the computer with a USB cable.

4 Start Microsoft ActiveSync on the computer.

5 On the mobile device, select Start, Internet Explorer.

Browse to the Over the air download webpage to verify that the

device can contact the MCG 3100 Web Server.

Depending on the type of security implemented on your system,

enter one of the following:

http://<IP Address or FQDN of MCG 3100>:8080/m

https://<IP Address or FQDN of MCG 3100>:8443/m

7 If the Over the air download page can be accessed, then you

have a data connection.

8 If the Over the air download page cannot be accessed, try

accessing www.nortel.com.

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Troubleshooting

NN42030-700 01.03 Standard

9 June 2009

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Avaya Mobile Communication 3100 Manual de usuario Pagina 27