Avaya Mobile Communication 3100 Manual de usuario descargar pdf (Pagina 18)

18 Troubleshooting and maintenance of MC 3100

Table 1

License file error messages (cont’d.)

Error message Description Solution

License Info:

ERROR 103:

Client’s system

clock is suspect

and / or the

client configur

ation has been

tampered with.

The system clock changed

after the MCG 3100 was

activated.

Reset the clock and restart

the system.

License Info:

ERROR 17: key

limit exceeded

The license file has been

activated before with other

machines and there are no

licenses available for you to

activate.

Contact the licensing server

administrator.

If the recommended solution fails to correct the problem, or if the

problem is not listed, contact the administrator of the licensing server for

assistance.

Before contacting the administrator:

• Ensure that the date, time, and time zone for the system is

synchronized with the licensing server.

•

Check the network connection between your system and the licensing

server (route, DNS).

•

Check the most recent error message on the Gateway Configuration

screen.

• Restart the server.

Using log ﬁles

The MCG 3100 automatically generates the following log files:

•

Boot log

• MCG 3100 Alarms log

• Nortel Gateway log

• Server log

• Error log

The log files are generated on a daily basis, with the current day’s output

overwriting the output from preceding day.

Use the following procedures to handle the log files:

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Troubleshooting

NN42030-700 01.03 Standard

9 June 2009

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