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Avaya Mobile Communication 3100 Manual de usuario Pagina 17

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Troubleshooting and maintenance of
MC 3100
The following modules describe the Mobile Communication 3100
(MC 3100) troubleshooting and maintenance.
•
"Troubleshooting license file problems" (page 17)
• "Using log files" (page 18)
Troubleshooting license file problems
If you encounter a problem with the license file installation, an error
message appears in the License Info field on the System Configuration
window. The following table lists the most common error messages and
possible solutions.
Table 1
License file error messages
Error message Description Solution
License Info:
License file not
found
The Mobile Communication
Gateway 3100 (MCG 3100)
is not activated and requires
the license file.
Upload the license file on
the System Configuration
screen.
License Info:
License is
invalid
The MCG 3100 is using
another activated machine’s
license file.
Upload a valid license file
on the System Configuration
screen.
License Info:
License expired
The license file is no longer
valid.
Upload a valid license file
on the System Configuration
screen.
License Info:
ERROR
23: protocol
violation
The MCG 3100 is not
activated although the
license file is valid. The
local system clock is out of
sync with the licensing server
clock.
Reset the clock and restart
the system.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Troubleshooting
NN42030-700 01.03 Standard
9 June 2009
Copyright © 2008-2009 Nortel Networks
.
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