
29
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Troubleshooting client log in problems
Use this section to troubleshoot problems with client log ins.
Figure 2 "Troubleshooting tree for client log in problems " (page 29) shows
the troubleshooting tree for this problem.
Figure 2
Troubleshooting tree for client log in problems
Using the above tree, you start the analysis using the following steps:
1. Do all clients have this problem? If so, check the SPS endpoint
configuration.
2. If only a few clients have this problem, set up the scenario with one
client as described in "Log in problem scenario setup" (page 30) to
capture the information.
3. Analyze the information captured, as described in "Client log in
problem analysis" (page 31).
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Troubleshooting
NN42030-700 01.03 Standard
9 June 2009
Copyright © 2008-2009 Nortel Networks
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