
54 Engineering guidelines
Enterprise Edge 2.0 IP Telephony Configuration Guide P0911590 Issue 02
At the end of the month, the administrator can analyze each gateway’s QoS based
on information described in Table 12 Gateway QoS objectives.
Table 12 Gateway QoS objectives
Declines in QoS can be correlated with increasing IP telephony traffic, and intranet
health reports to locate the sources of delay and error in the network. Steps can be
taken to strengthen the intranet.
User feedback
Qualitative feedback from users helps confirm if the QoS settings match what end
users sense. The feedback can come from a Helpdesk facility, and can include
information such as time of day, origination and destination points, and a
description so the service degradation.
Site pair
One-way delay
Mean+σ (ms)
Packet loss
Mean+σ (ms)
Peak hour
traffic
Carried
traffic QoS
objective
Last
period
Current
period
Last
period
Current
period
End Start End Start
Santa Clara/
Richardson
Santa Clara/
Ottawa
etc.
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