
60 Chapter 4 Call Detail Recording reports
N0060599N0060599
Figure 60 Sample external call forward
The line that appears if a call is externally forwarded. This line shows the extension that is
responsible for the external call forward.
Norstar Real-time record description
Table 10 Real-time record
The Real-time record is one line long, beginning with an asterisk (*) to differentiate it from other
Norstar records. This record contains eight fields.:
Real-time Hospitality record format
The Ragtime Hospitality record shows four states of room occupancy:
• vacant
•basic
Field Description
Date
In MMDDYY format
The month, day or year are preceded by a leading 0 to keep the field length
fixed. For example, 010501 is January 5, 2001.
Time
In HHMMSS format
There are no separators between hour, minute, and second.
Line number
Line number associated with call
Fixed at four digits and can have leading zeros. For example, 0019 is line
19. As the Real-time Hospitality record does not use the third field, it does
not contain any characters and appears blank.
Station set number
Station set number associated with call
Station set numbers range from 2 - 7 digits. If the number is less than
seven digits there are no leading zeros because this field is not fixed. In the
Real-time Hospitality record this field shows the room number. Room
numbers range from 1 - 5 digits.
CLID number
Shows the calling number
The number is a maximum of 12 characters (11 digits maximum and the (/)
and “x” characters). There is always information in this field. If no number is
available, either UNKNOWN or PRIVATE appears in this field. As the
Real-time Hospitality record does not use this field it appears blank.
CLID name or DNIS number
Shows the name, which is a maximum of 15 characters. If no name is
available, UNKNOWN appears in this field. DNIS information in “D” records
replaces this field. The DNIS is a maximum of 10 digits. In the Real-time
Hospitality record this field shows the room occupancy status indicator.
Call type
Shows either long distance (D) or unknown (U) status.
Call state
Contains a call state indicator, followed by a carriage return and two line
feeds.
EXT CALL FWD STN = 221 REASON = CFAC
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