Avaya BCM 4.0 Call Detail Recording System Manual de usuario descargar pdf (Pagina 26)

26 Chapter 3 Configuring and managing CDR data

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• an application that uses the CDR toolkit to download the CDR data

• a ZIP/UNZIP utility installed (if using the file compression feature)

Configuring the CDR Client

The CDR Client is the application running on the client PC that accesses the BCM 4.0 systems and

downloads the Call Detail Recording data files.

The CDR Client is typically a custom application that is created by your company or an external

vendor for your company. The advantage of a custom CDR Client is that it can be designed to

work with your choice of operating systems and can be integrated with your existing databases. If

you are using a custom CDR Client, refer to the documentation that came with the CDR Client for

information about configuring the it.

If your company does not have or require a custom CDR Client, a sample CDR Client is available

on the BCM web page. The sample CDR Client, named CDR Pull Client, is installed at the same

time the CDR Livestream is installed.

Setting up the Call Detail Recording user account

To ensure the security of the Call Detail Recording data files, any user must have a special Call

Detail Recording user account to access the directory where the files are stored. You must set up

this user account on every BCM 4.0 system from which the CDR Pull Client will pull information.

Before you set up the user accounts, you must create a CDR Group. For information about how to

set up User Groups, refer to the BCM 4.0 Administration Guide.

To set up a CDR user account

1 On the Task Navigation Panel, click the Configuration tab.

The Configuration folders appear.

2 Click the Administrator Access folder and click Accounts and Privileges.

The Accounts and Privileges panel appears with the Current Account tab displayed.

Note: This guide describes the setup for the sample application CDR Pull Client

provided by Nortel. For applications developed by other software vendors, follow

their documentation.

Note: Each user account must have a username and password. If your username

and password are going to be used with CDR Livestream, they must match the

username and password you use to log in to your personal computer.

If CDR Pull Client or a third-party client is used, then your username and

password must match the username and password information programmed into

the client. For a pull client, a good security practice is to avoid using a Windows

CDR data if the username and password were not secure.

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Avaya BCM 4.0 Call Detail Recording System Manual de usuario Pagina 26