Avaya BCM 4.0 Call Detail Recording System Manual de usuario Pagina 44
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44 Chapter 4 Call Detail Recording reports
N0060599N0060599
Figure 7 Incoming call with CLID
An incoming call on line 38 to station set 2221 with CLID enabled. The CLID number available is
4037692000.
Figure 8 Incoming call with Call Information and no CLID
An incoming call on line 37 to station set 2211 with Call Information enabled. The CLID number
is not available.
Figure 9 Incoming call transferred with CLID
An incoming call on line 38 to station set 7447 and transferred to station set 2223. Call
Information is enabled, and the CLID is 4032919001.
SL-1 Target line/Physical lines
When target lines are used on digital trunks, reports show both the target line number and the
physical line number.
Figure 10 Target line transfer
An incoming call on target line 103 and transferred to another station set. The physical line is 37.
Auto Attendant and Call Center station set numbers
If the Auto Attendant answers incoming calls, the station set number reports with the DN of the
Auto Attendant. If Call Center answers incoming calls, the station set number reports with the
Control DN (CDN) of the Skillset that answers the call.
Advice of charges at end of call (AOCE)
On Integrated Services Digital Network (ISDN) ETSI lines only, the cost of a call is available on
an SL -1 record. Cost appears in dollars or pulse units. The maximum amount chargeable to an
SL-1 account is $999999 or 99999 units.
N 034 00 T038000 DN2221 04/04 15:32 00:10:24
4037692000xxxxxx
N 035 00 T037000 DN2211 04/04 14:22 00:12:04
S 029 00 T038000 DN7447 04/04 15:02
4032919001xxxxxx
E 030 00 T038000 DN2223 04/04 15:07
4032919001xxxxxx
S 029 00 T037103 DN7499 04/04 15:02
E 030 00 T037103 DN7370 04/04 15:07
- Document Status: Standard 1
- Document Version: 02 1
- Part Code: N0060599 1
- Date: June 2006 1
- Trademarks 2
- Task list 3
- 4 Task list 4
- Contents 5
- Chapter 1 7
- Audience 8
- Acronyms 8
- Related publications 9
- How to get Help 10
- Chapter 2 11
- N0060599N0060599 12
- Table 1 Report Options 12
- Report formats and types 13
- To assign Norstar report type 14
- Assigning the Date Format 14
- To assign the Date Format 14
- Assigning the Header Format 14
- To assign the Header Format 15
- Assigning the Report Language 15
- To assign the Report Language 15
- Assigning Report Filters 15
- To assign Report Filters 15
- Creating the Feature Code 16
- To designate the feature code 16
- Configuring the Prefix Filter 17
- Include DNIS Info Yes/No 18
- Table 3 Report contents 19
- Chapter 3 21
- Table 4 File Settings 23
- Managing CDR data 24
- Using CDR Pull Transfer 25
- To set up a CDR user account 26
- Starting the CDR Pull Client 28
- To start the CDR Pull Client 28
- Configuring the BCM List file 29
- To create a BCM List file 29
- To select the BCM List file 30
- Scheduling a Pull Transfer 31
- To schedule a Pull Transfer 32
- Using CDR Push Transfer 33
- Using CDR Livestream 37
- Call Detail Recording display 39
- Chapter 4 41
- SL-1 report options 42
- SL-1 Standard reports 43
- SL-1 CLID reports 43
- Norstar reports 45
- Norstar Standard reports 46
- Norstar CLID reports 46
- Norstar Real-time report 47
- Figure 22 Call with DNIS 48
- Figure 23 Transferred call 48
- Norstar All report 49
- Target line/physical lines 50
- Busy reports 50
- Bearer Capability data 51
- PRI call-by-call service 51
- Voice over IP calls 52
- External call forwarding 53
- Line descriptions 56
- Table 10 Real-time record 60
- Figure 67 Charges in units 62
- Figure 68 No charge 62
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