Avaya Call Center Reporting Manual de usuario Pagina 2

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Table of Contents 2
Table of contents
Introduction .............................................................................................................5
How this guide is organized....................................................................................5
Other documents ....................................................................................................6
System Overview............................................................................... 7
Introduction .............................................................................................................7
System software .....................................................................................................7
PC requirements .....................................................................................................8
Operating System Compatibility .............................................................................9
Installing Nortel Networks Call Center Reporting......................... 11
Introduction ...........................................................................................................11
Installation prerequisites .......................................................................................11
Installing Nortel Networks Call Center Reporting Master Client software ............12
TCP/IP Protocol ...............................................................................................12
Checking whether The Windows Networking Component Is Installed............13
Installing Nortel Networks Call Center Reporting Master Client
from a Business Communications Manager....................................................13
Installing Nortel Networks Call Center Reporting Master Client
for a CallPilot 2.0 Installation ...........................................................................15
Master Client PC File Sharing .........................................................................15
Installing Nortel Networks Call Center Reporting software
onto additional PCs..........................................................................................17
Installing Nortel Networks Call Center Reporting Multiple Client
from a Business Communications Manager....................................................18
Installing Nortel Networks Call Center Reporting Multiple Client
for a CallPilot 2.0 Installation ...........................................................................19
Applying Security to the Call Center Reporting Shared Folder .......................20
Troubleshooting Nortel Networks Call Center Reporting Installation ...................22
Troubleshooting Nortel Networks Call Center Reporting......................................23
Folders created on the Call Center Reporting Multiple Client PCs ......................26
Using Nortel Networks Call Center Reporting............................... 27
Starting Nortel Networks Call Center Reporting ...................................................27
Entering Nortel Networks Call Center Reporting (Log In) ...............................27
Exiting Nortel Networks Call Center Reporting Master Client (Log Out).........28
Closing the RDB Server (on the Master Client PC).........................................29
Call Center Reporting Main Window.....................................................................29
Level ................................................................................................................30
View .................................................................................................................30
System (System Manager level only) ..............................................................30
Management-Info.............................................................................................30
Window ............................................................................................................31
Help..................................................................................................................31
Configuring Nortel Networks Call Center Reporting .................... 33
Introduction ...........................................................................................................33
Configure window tabs .........................................................................................34
Company .........................................................................................................34
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