Avaya Call Center Reports Explained Manual de usuario descargar pdf (Pagina 5)

Table of Figures 1

Issue 1 (2) Reports Explained

Table of Figures

Figure 1 Example Report Header ..................................................................................................................................5

Figure 2 Report Viewer Toolbar....................................................................................................................................6

Figure 3 Report Printer Selection Window....................................................................................................................6

Figure 4 Export Report Window ...................................................................................................................................7

Figure 5 Answered Calls Report....................................................................................................................................9

Figure 6 Abandoned Call Report.................................................................................................................................11

Figure 7 Abandoned Calling Line ID Report ..............................................................................................................13

Figure 8 Agent Capacity Report ..................................................................................................................................15

Figure 9 Help Request Report .....................................................................................................................................17

Figure 10 Call Average Report....................................................................................................................................19

Figure 11 Agent Average Report.................................................................................................................................20

Figure 12 Agent Profile Report ...................................................................................................................................22

Figure 13 Agent Activity Report .................................................................................................................................24

Figure 14 Agent Audit Report .....................................................................................................................................25

Figure 15 Activity Code Report ..................................................................................................................................26

Figure 16 Agent Activity Code Report by Agent ........................................................................................................28

Figure 17 Agent Activity Code Report by Number of Pegs ........................................................................................30

Figure 18 Summary Report .........................................................................................................................................32

Figure 19 Summary Report Graphs Page ....................................................................................................................33

Figure 20 Call Profile Report ......................................................................................................................................34

Figure 21 Call Profile Report Graph Page...................................................................................................................35

Figure 22 Incoming Call Report ..................................................................................................................................36

Figure 23 Unanswered Help Request Report...............................................................................................................37