Avaya Call Center Reports Explained Manual de usuario descargar pdf (Pagina 37)

Reports Explained 33

Issue 1 (2) Reports Explained

Figure 19 Summary Report Graphs Page

Each of the graphs shows a bar chart profile across the period of the report.

This allows correlations of data to be highlighted, which can then be investigated using the other

more detailed reports.

This report would tend to indicate that there should be some investigation into why the two

highest numbers of Outgoing Calls are made at the same time as the two highest numbers of

Abandoned Calls, which occurs at the same time.

Presenting the information in this fashion makes such anomalies easy to spot, allowing the

Supervisor to then look further into the matter.

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Avaya Call Center Reports Explained Manual de usuario Pagina 37