Avaya Call Center Reports Explained Manual de usuario descargar pdf (Pagina 12)

Introduction

Reports Explained Issue 1 (2)

If you click on the Browse button an explorer style tool allows you to browse to the desired

location in which you wish to have the reported exported.

Note: If you use the Browse tool it will automatically provide a file extension of the correct type,

unless you have specified your own file extension.

Page Range

You may specify to export the entire report or to export a range of pages. To export the entire

report click and highlight the All radio button. To specify a page range, click and highlight the

Pages radio button and specifying the start and end page of the section you wish to have

exported, in the From and To fields.

Note that the All radio button and From and To fields will be greyed out if there is only a single

page in the report.

Exporting the Report

When you have specified the settings you wish to use, such as file name and file format, click on

the OK button to export the report. When the report has been exported Nortel Networks

Reporting for Call Center will offer to open it to allow you to view it.

Note: If you do not have the appropriate viewer installed on your PC then Nortel Networks

Reporting for Call Center will not be able to open it to allow you to view it. You must also have

used the appropriate file extension for the selected file format.

Report Magnification

The required report magnification can be chosen from the drop down menu.

Report Navigation

The Arrow head icons and the page field can be used to move forwards or backwards one page,

directly to the first or last page or directly to a specific page. Typing a page number into the

page field and pressing the Enter key will move you directly to that field. All of the navigation

icons will show a tool tip if you position the mouse pointer over them and wait for a moment.

Searching for Text Within A Report

To locate a string or phrase within the report, click on the Search Text icon (the binoculars). This

will allow you to enter your search text.

This could be used to look for a specific Agent in a large Agent Activity report, or to locate a

particular Calling Line ID in the Abandoned Calling Line ID report, for example.

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Avaya Call Center Reports Explained Manual de usuario Pagina 12