search

Avaya Call Center Reports Explained Manual de usuario Pagina 19

  • Descarga
  • Añadir a mis manuales
  • Imprimir
  • Pagina
    / 44
  • Tabla de contenidos
  • MARCADORES
    • Valorado. / 5. Basado en revisión del cliente
Vista de pagina 18
Reports Explained 15
Issue 1 (2) Reports Explained
Agent Capacity Report
Figure 8 Agent Capacity Report
The Agent Capacity Report shows how often, and for how long, the Call Center was working at
its maximum Agent capacity.
It shows the number of times that there were no Agents available to take a call (because they
were already on a call, on an outgoing call, Not ready, etc) and it also shows the total duration of
all of these periods. That is, it details the instances and the duration of those instances when all
Agents were occupied simultaneously with something which prevented them being presented
with an incoming Call Center call.
The Agent Capacity Report does not count instances when there were no Agents signed in, it
only concerns itself with staffed periods.
Note that if the Report includes more than one Skillset the Totals represent the cumulative
amount of time for those periods in which all Agents were unavailable, across all of the Skillsets.
Vista de pagina 18
1 2 ... 14 15 16 17 18 19 20 21 22 23 24 ... 43 44

Comentarios a estos manuales

Sin comentarios
Relacionado con productos y manuales para No Avaya Call Center Reports Explained
No Avaya Site Manager Software Version 15.4.2.0 Fixed Anomalies Manual de usuario   (1 paginas)
No Avaya BCM1000/200/400/450/50 Manual de usuario   (8 paginas)
No Avaya 4602SW Manual de usuario   (1 paginas)
No Avaya BayRS Version 15.6.0.0 (308663-15.6 Rev 00) aviso   (84 paginas)
No Avaya Data Migration Manager 1.1.3 aviso   (4 paginas)
No Avaya Business Policy Switch 2000 Manual de instalación      (146 paginas)
No Avaya 470/460/BPS aviso   (2 paginas)
No Avaya Site Manager Software Version 15.0.0.0 aviso   (22 paginas)
No Avaya Writing Technician Interface Scripts Manual de usuario   (122 paginas)
No Avaya 1151D1/1151D2 Manual de usuario         (20 paginas)
No Avaya IP Voice Quality Network Requirements Manual de usuario   (28 paginas)
No Avaya BayRS Version 14.10 Rev 1 Manual de usuario   (2 paginas)
No Avaya Mobile Communication Client 3100 for Windows Mobile Manual de usuario   (4 paginas)
No Avaya Bix Box Wiring Manual de usuario   (24 paginas)
No Avaya BaySecure FireWall-1 Manual de usuario   (7 paginas)
No Avaya X.25/Frame Manual de usuario   (4 paginas)
No Avaya 302D Manual de usuario   (1 paginas)
No Avaya Ethernet Net Modules in ASN Platforms Manual de usuario    (38 paginas)
No Avaya Configuring Data Compression Services Manual de usuario   (72 paginas)
No Avaya BCM 200/400/450 - BCM-IVR Integration Supplement Manual de usuario   (36 paginas)
  • Theta Digital Paragon VIAIR Ecosys ACRONIS
  • Minolta Impresión y escaneo Hanns.G Los Cables De Señal Roadstar Receptores de medios de coches Makita Pistola de clavos Makita Cargador de dispositivos móviles
  • Samsung SCX-4705ND Sony MEX-BT5700U Samsung ME75B Zanussi ZWC1301 Lg P7200
  • Makita ER2650LH Ficha de datos Canon EF 28-300mm f3.5-5.6L IS USM Manual de usuario Samsung GT-E2100 Manual de usuario Electrolux EUF2745AOW Manual de usuario Samsung NT-N140 Manual de usuario