Avaya CallPilot 4.0 Unified Messaging Guía de usuario descargar pdf (Pagina 41)

Message Forwarding Rule

The Message Forwarding Rule can be configured by the system administrator or by the

My CallPilot user. The Message Forwarding Rule feature enables you to automatically

forward some or all of your CallPilot messages to an address configured by the system

administrator. The user must enable the Message Forwarding Rule. If a message

cannot be delivered the Message Forwarding Rule is disabled. Once the user receives

notice of the undeliverable message, the Me

ssage Forwarding Rule, must again be

enabled.

Messages forwarded from the CallPilot server are delivered to the e-mail account

configured in the Message Forwarding Rule. You can treat these messages as any

other e-mail. Messages can be forwarded, printed, saved, archived, deleted, and can

have rules applied to them.

The Message Forwarding Rule must be configured to forward messages to the

Microsoft Exchange Server if the messages are to

appear in the Microsoft Exchange

Server Inbox. Messages reside in the default message store defined by the user. The

default message store is typically the Inbox folder on the Microsoft Exchange Server, or

the Inbox folder in a local PST database file. Forwarded messages appear as Exchange

e-mail messages, and honor all rules that apply to Outlook e-mail messages.

Note, however, that there are a few limitations

when using the Reply/Reply All

functionality. You cannot reply to messages from a sender whose address /CLID is not

included in the message, because the address is unknown. Also, because the CallPilot

server can accept only plain text messages and attachments of type VBK or TIF-F, you

must ensure all outgoing messages addressed to a CallPilot address are composed

using these types.

If a

message is sent to a CallPilot address with a different attachment type, or in a

format other than plain text (for example, RTF), you receive an Non-Delivery Notification

(NDN). Note also that voice messages sent in VBK format play only if the CallPilot

player is installed on the system. Voice messages sent in WAV format require a WAV

player capable of playing standard WAV-PCM. Most standard WAV pl

ayers support this

format.

Forwarded CallPilot messages are accessible from Outlook Web Access. Forwarded

messages honor all rules that apply to Outlook Web Access e-mail messages. The

messages are displayed with regular Outlook Web Access e-mail icons, and the

standard OWA e-mail form is used to display the message.

Note: In order to enable or disable Message Forwarding Rule from the des

ktop client

interface you use your account information in the Address Book advanced section

and not an anonymous log on.

Note: If the Exchange 6.5 server is used for outgoing SMTP messages, messages

Are not marked as Read when they are opened by the recipient because the Read

Receipt does not get sent back to CallPilot. You should either use Forwarded by

this Service option or turn off Mark original message as Read option when

configuring Message Forwarding Rules.

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