Avaya CallPilot 2.5 Unified Messaging Guía de usuario descargar pdf (Pagina 32)

Calling the sender of a message

You can respond to a CallPilot message or an MS Outlook message with a telephone

call instead of a recorded message.

Note: When the message is answered from within MS Outlook, that program must

be able to find the sender of the e-mail message within an existing address book.

This works well whenever a message originates from an MS Exchange Server.

However, MS Outlook may not be able to determine the sender when an Outlook

message originates from an external SMTP server.

1 Select a message in your CallPilot or Microsoft Outlook Inbox.

2 Click the Call Sender toolbar icon. .

 Since the e-mail sender’s address book entry may contain multiple numbers, all

telephone numbers that can be found for the sender are presented to you in the

Call Sender dialog. Choose the appropriate number and press the Call Sender

button. The CallPilot Desktop client will attempt to remember changes you make.

3 Answer the telephone when it rings. CallPilot immediately calls the sender of the

message.

4 When you finish the call, hang up the telephone or click Disconnect .

Forwarding and replying to messages

You can forward a message, and append an introduction to it. You can also compose a

reply to the sender of a message, or to the sender and all recipients of a message.

Note: Your administrator may block messages forwarded to external e-mail addresses.

To forward or reply to a message

1 In an open message, click

Forward, Reply, or Reply to All.

2 On the new message form,

compose a voice, fax, or text

message.

3 Address forwarded messages the

same way as a new message.

Replies are addressed

automatically.

4 Add attachments, set options, and

change the subject line if required.

5 Click the Send Message icon.

Compose voice message

Compose text message

Attach file

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Avaya CallPilot 2.5 Unified Messaging Guía de usuario Pagina 32