Avaya BCM 4.0 Unified Messaging Guía de configuración descargar pdf (Pagina 72)

72 Chapter 4 Troubleshooting

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To fix the Outbox

1 On the subscriber’s computer, on the Tools menu click Services.

The Services dialog box appears.

2 Select CallPilot Desktop Messaging.

3 Press the Ctrl + Shift keys, and click Properties.

The CallPilot Outbox Fix dialog box appears.

4 Click the Fix outbox button.

The subscriber cannot send messages

The subscriber cannot send messages to fax, AMIS or digital networking subscribers.

1 Make sure that the subscriber is addressing the message correctly. Refer the subscriber to

“Address Formats” in their online Help.

2 Ensure that the subscriber has the capability to send messages to fax, AMIS and digital

networking subscribers. Security concerns can restrict subscribers from sending messages to

these types of subscribers.

3 For fax addresses, ensure that you can dial the number the subscriber is specifying from the

subscriber’s phone set. Set-based restrictions can prevent the call from completing.

The subscriber cannot send a CallPilot message

The subscriber cannot send a CallPilot message. When the subscriber clicks Send, an error

message appears that says, “Error. Failed to send message.”

• Ask the subscriber to check that their mailbox is not full. If their mailbox is full, they cannot

send messages until some messages are deleted.

• Ask the subscriber to check the format of the message address. If the FQDN after the at (@)

symbol does not match the FQDN of the Business Communications Manager configured to

this mailbox, the message is rejected.

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Avaya BCM 4.0 Unified Messaging Guía de configuración Pagina 72