Avaya BCM 4.0 Unified Messaging Guía de configuración descargar pdf (Pagina 66)

66 Chapter 4 Troubleshooting

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Troubleshooting logon problems

Invalid credentials

The subscriber sees messages such as “Invalid credentials. Please retry” or “The server could not

be located. Please Retry.”

1 On the subscriber’s computer, check that Unified Messaging is configured with the proper

settings. Verify that the following information is correct:

• mailbox number

• fully qualified domain name (FQDN) or IP address of the Business Communications

Manager

• the SMTP/VPIM prefix of the Business Communications Manager

2 Check that you can log on from the telephone using the same mailbox number and password.

3 Verify that you have network connectivity to the Business Communications Manager.

For example, issue a network command to the Business Communications Manager exactly as

it appears in your Unified Messaging configuration. Try to ping using the DOS prompt, and

ensure that you receive a valid response from the Business Communications Manager. If you

do not have network connectivity to the Business Communications Manager, you are not able

to access Unified Messaging.

4 Ensure that DNS is configured on this computer. Under TCP/IP properties, select the DNS tab.

Ensure that a DNS server is listed. Verify that it is the correct IP address for the DNS server.

5 Check with the DNS administrator whether the server name is in the DNS server. Verify that

the correct host name is configured in the DNS server.

6 The following actions can be taken to resolve this situation:

• Properly configure the CallPilot FQDN in the DNS server.

•Refer to “Configuring environments without a DNS” on page 14 for instructions on

configuring CallPilot Unified Messaging in an environment with no DNS server.

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Avaya BCM 4.0 Unified Messaging Guía de configuración Pagina 66