Avaya BCM 4.0 Unified Messaging Guía de configuración descargar pdf (Pagina 71)

Chapter 4 Troubleshooting 71

BCM 4.0 Unified Messaging Configuration Guide

Troubleshooting after logging on

The CallPilot address book is empty

Lotus Notes subscribers must log on to CallPilot before they can download the address book.

1 Make sure that your Address Book—People (CallPilot) window is the active window.

2 On the Actions menu, click Download CallPilot Address Book.

3 On the View menu, click Refresh.

4 Make sure the CallPilot Address Book has been downloaded.

Outlook and GroupWise clients:

1 Click Download CallPilot Address Book.

2 If it responds with 0 entries found, verify that the search base is correct.

The subscriber has message access problems

The subscriber has modified the settings so that they are now correct, but the subscriber still

cannot access messages.

If the subscriber modified the settings while Unified Messaging was open, close and reopen

Unified Messaging so that the settings take effect.

The subscriber has problems sending messages

When the subscriber sends a message, it arrives in the recipient’s Outlook mailbox, but it does not

arrive in the CallPilot message mailbox.

1 Ensure that when you address the message, you locate the recipient’s address in the CallPilot

Address Book. If the recipient is defined in your Personal Address Book, then ensure that the

Personal Address Book entry is a CallPilot address.

2 To ensure that the recipient is defined as a CallPilot Address type, highlight the name, click

Properties, and verify that the Address Type=CallPilot.

3 Before you send the message, in the To field, highlight the Recipient, click Properties, and

verify that the Address Type=CallPilot.

Messages remain in the subscriber’s Outbox

On Microsoft Outlook, messages remain in the mail client outbox (not the CallPilot Message Store

outbox). This problem can be caused by the migration of messages from one server to another

while maintaining the same Outlook client.

Remove the Exchange server, then re-add it to the subscriber’s profile.

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Avaya BCM 4.0 Unified Messaging Guía de configuración Pagina 71