Avaya Administering Aura Session Manager Release 6.1 Manual de usuario descargar pdf (Pagina 201)

Attribute Attribute

Description

Mandator y/

Optional

Validation

Constraints

autoAnswer In EAS

environments, the

auto answer setting

for the Agent LoginID

can override a

station’s setting

when an agent logs

in.

Optional Valid entries:

1. all: All ACD and

non-ACD calls

terminated to an

idle station cut

through

immediately.

Does not allow

automatic

hands-free

answer for

intercom calls.

With non-ACD

calls, the set is

also rung while

the call is cut

through. The

ring can be

prevented by

activating the

ringer-off feature

button when the

Allow Ringer-off

with Auto-

Answer is

enabled for the

system.

2. acd: Only ACD

split /skill calls

and direct agent

calls to auto

answer. Non-

ACD calls

terminated to a

station ring

audibly. For

analog stations,

the station is off-

hook and idle,

only the ACD

split/skill calls

and direct agent

calls auto

answer; non-

ACD calls

receive busy

treatment. If the

Managing bulk importing and exporting

Administering Avaya Aura

®

Session Manager November 2010 201

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