Avaya CallPilot 2.5 Unified Messaging Guía de usuario

CallPilotTMDesktop Messaging User Guidefor Novell GroupWiseRelease 2.5

7Welcome to CallPilotCallPilot from Nortel Networks is an advanced business communications system that offers exceptional flexibility for managing you

8Getting startedAbout this guideThis user guide is an overview of how to use CallPilot with your Novell GroupWisee-mail. The instructions and screen i

9Logging inWhen you log in to your e-mail, you can log in to CallPilot at the same time.To log in from Novell GroupWiseNote: Do not leave the Remember

10Working with your CallPilot messagesWhen you open your e-mail with CallPilot installed, your CallPilot messages appear in the CallPilot Desktop Mess

11Playing voice messagesWhen you open a voice-only message, the CallPilot Player appears. In mixed voice and fax or text messages, click the Voice ico

12Viewing fax messagesNote: In order to receive faxes, your CallPilot administrator must enable fax capability for your mailbox.To view a fax message

13Composing voice messagesYou can record a voice message from the computer or the telephone, then address and send it the same way as an e-mail messag

14Composing fax and text messagesTo create and send a single fax message To create a fax, your CallPilot mailbox must have fax capability. The CallPil

156 Add attachments and options if required. See Adding attachments to messages, page 32, and Setting message options, page 32.7 Click Send Message.To

16Creating and sending fax batch messagesTo send customized CallPilot fax messages to multiple recipients you can use Microsoft Word's Mail Merge

Business Communications Manager & CallPilot 100/150Updates to theDesktop Messaging User GuidesInternet ClientsPage 7 Call the sender of a messageC

171 Go to \Program Files\Nortel Networks\CallPilot\nda directory and open the Data.doc file.2 Add new columns or subtract existing ones, as required.

18 Spaces are supported. Upper and lower case M used in front of a CallPilot mailbox number to designate the address as a CallPilot mailbox are supp

19final fax. Sample.doc is installed with the first page setup correctly.The purpose of this page is to provide a location to map information in the d

20delivery. This field is optional.To complete the page, the Fax Number column header (i.e. <<ToFax>>) must be inserted after the /tp cont

21following is an example using the Sample.doc file:In this example, the document is customized for each recipient. Data source column headers are ins

223 Select Merge to Printer and then select the Nortel Fax Batch driver from the Print dialog box that appears.Note: Ensure that MS Word is not set up

23If a problem occurs while transferring the fax, a dialog similar to the following appears:If you select Yes, an attempt is made to resend the fax to

24Using custom fax Cover PagesCallpilot users can choose to include a cover page with their faxes. These are typically designed and managed by the ser

25CallPilot Desktop Messaging Custom formThe CallPilot Desktop Messaging Custom Fax Forward form contains a menu item named Cover page, which contains

26 Nortel Fax Printer Driver formYou can use the Nortel Fax Printer form to send a fax message using either a CallPilot Desktop messaging client (such

Outlook, Lotus Notes, GroupWisePage 7 Call the sender of a messageCall the sender of a message is not supported.Page 7 Access web-based My CallPilot t

27If you choose to send your fax to a specific destination (for example, a fax machine), the Cover page field becomes active and lets you browse for a

28Custom form and the Nortel Fax Printer driver application.Click on Preview to view the current state of the cover page.

29The first time you access this page, CallPilot Desktop Messaging will try to fill in the From section using information from the registry. Desktop M

30Calling the sender of a messageYou can respond to a CallPilot or a GroupWise e-mail message with a telephone call instead of a recorded message.1 Se

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32Adding attachments to messagesBefore sending a message, you can attach a voice, fax, or text file to it. Voice files can be .vbk or .wav format for

33Addressing messagesTo address a message from an Address Book You can address a CallPilot message from the CallPilot Address Book on the server, or y

341 In your Inbox, on the Tools menu, click Address Book.2 Select CallPilot Address Book, and right-click on a name. 3 Click Copy Names between Addres

35To address a message manuallyYou can type an address directly into the To field of a new message. Required format for a CallPilot E-mail addressIf y

36Personal distribution listsThere are two types of Personal Distribution Lists (PDL) you can use: CallPilot PDL, which can be created using My CallP

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37Changing your mailbox settingsTo view or change your CallPilot access settingsYour administrator enters the default CallPilot access information for

38Changing mail delivery settingsTo view or change your mail settingsYour administrator enters the default mail settings for you. You can change them

39 Convert voice messages to WAV for non-CallPilot recipients - Your recorded messages are automatically converted from .vbk to .wav files when you s

40Changing your address book settingsTo view or change your Address Book settingsYour administrator enters the default Address Book settings for you.

41Changing audio settingsTo change the audio device and volumeYou can play and record your messages from your telephone or your computer. 1 In your e-

42Linking to My CallPilotDesktop Messaging provides links to the web-based resources in My CallPilot. To view or change the URL for My CallPilot, see

43Working offlineTo work offline, you need a computer that has CallPilot installed and configured in the same way as your office computer. You can dow

44Document informationCallPilot Desktop Messaging User Guide for Novell GroupWiseCopyright © 2003, Nortel Networks, All Rights ReservedInformation is

iiCallPilot Desktop Messaging User Guide for Novell GroupwiseProduct releases: 2.5Document release: Standard 1.0Date: October 2003Copyright © 2003, No

iiiNortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualm

ivPROMARK and RHOBOT are trademarks of DMI Promark, Inc.QUICKTIME is a trademark of Apple Computer, In.RADISYS is a trademark of Radisys Corporation.R

vContentsWelcome to CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Getting started . . . . . . . . . . . . . . . .

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