
Avaya Video Conferencing Manager Deployment Guide 32
Troubleshooting Mail Registration Failures in Microsoft Exchange Server
If the mailbox registration fails, Avaya Video Conferencing Manager writes an error message to the Status
box below the list of devices. Some of the possible reasons for failure include:
• Mail forwarding from the device mailbox to the Avaya Video Conferencing Manager mailbox you set up
during installation is not in effect. Ensure that the mailbox resource for the device in Microsoft
Exchange Server is set up to forward its messages to the Avaya Video Conferencing Manager
mailbox. Also ensure that automatic processing of meeting invitations and cancellations is enabled.
• Avaya Video Conferencing Manager cannot contact the Microsoft Exchange Server.
• The Microsoft Exchange Server authentication credentials entered during the installation of Avaya
Video Conferencing Manager are incorrect. Authentication credentials include: domain name,
username and password of the Avaya Video Conferencing Manager mailbox, and whether HTTPS
access is required.
• The mailbox is already registered to another managed device.
NOTE To unregister the mailbox address from the Register with mailbox dialog
box, click Unregister.
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