Avaya Nortel Business Communications Manager 450 1.0 Unified Messaging Guía de configuración descargar pdf (Pagina 74)

74 Chapter 4 Troubleshooting

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Using Unified Messaging Support Tools

Resetting the CallPilot message store for Microsoft Outlook

This feature is available only for subscribers who use Microsoft Outlook. Resetting the CallPilot

message store removes invalid or corrupt messages from the inbox.

Lotus Notes and GroupWise clients can reset their mailboxes by choosing the Refresh CallPilot

Message List option.

To reset CallPilot message store for Microsoft Outlook 2000

1 Press Ctrl + Shift.

2 On the Tools menu, click Send and Receive, and then click CallPilot Transport.

3 Press Ctrl + Shift until the CallPilot Reset Mailbox dialog box appears.

4 Select the Reset Mailbox button.

All CallPilot messages are purged from the subscriber's mailbox, and the CallPilot message

headers that are stored for the subscriber are downloaded again. The messages disappear and

then reappear one by one. All message caching is lost.

Note: The messages are not deleted from CallPilot. The messages are removed

from the client computer cache. The messages are downloaded again from BCM

to the client computer.

This feature is intended for system administrators and CallPilot product support.

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Avaya Nortel Business Communications Manager 450 1.0 Unified Messaging Guía de configuración Pagina 74