Avaya Nortel Business Communications Manager 450 1.0 Unified Messaging Guía de configuración

BCM450 1.0Business Communications ManagerDocument Status: StandardDocument Number: NN40160-504Document Version: 01.01Date: August 2008Unified Messagin

10 Chapter 1 Getting startedNN40160-504NN40160-504Symbols and text conventionsThese symbols are used to Highlight critical information for the BCM sys

Chapter 1 Getting started 11Unified Messaging Configuration GuideThese conventions and symbols are used to represent the Business Series Terminal disp

12 Chapter 1 Getting startedNN40160-504NN40160-504CallPilot 4.0 Unified Messaging User Guide for Novell GroupWise (NN40090-111)How to get HelpThis sec

13Unified Messaging Configuration GuideChapter 2Configuring your system for Unified MessagingBefore you install Unified MessagingBefore using Unified

14 Chapter 2 Configuring your system for Unified MessagingNN40160-504NN40160-504IMAP lets subscribers check for messages from any location with an Int

Chapter 2 Configuring your system for Unified Messaging 15Unified Messaging Configuration GuideFor Internet Mail clients, the format for addressing a

16 Chapter 2 Configuring your system for Unified MessagingNN40160-504NN40160-504To configure access to the BCM on a subscriber computerOn each subscri

17Unified Messaging Configuration GuideChapter 3Installing and configuring Unified MessagingIt takes approximately 10 minutes to install Unified Messa

18 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-504— the subscriber’s mailbox numberNote: If the subscriber uses Novell Gr

Chapter 3 Installing and configuring Unified Messaging 19Unified Messaging Configuration GuideFax feature requirementsFax features for Unified Messagi

Copyright © Nortel Networks Limited 2006-2008, All rights reserved.The information in this document is subject to change without notice. The statement

20 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-5044 Click Add/Remove Programs icon.The Add/Remove Programs properties dia

Chapter 3 Installing and configuring Unified Messaging 21Unified Messaging Configuration Guide9 The setup program starts and the Welcome window appear

22 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-50413 In the Language box, select the language you want to use and click N

Chapter 3 Installing and configuring Unified Messaging 23Unified Messaging Configuration Guide17 The installation progress bar appears and indicates t

24 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-504Setting the default e-mail clientAfter you install Unified Messaging, y

Chapter 3 Installing and configuring Unified Messaging 25Unified Messaging Configuration GuideConfiguring mail delivery folders for OutlookMicrosoft O

26 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-504Configuring Outlook 2002 and 2003Outlook 2002 and 2003 handle mail acco

Chapter 3 Installing and configuring Unified Messaging 27Unified Messaging Configuration Guide• Server Information — Enter the CallPilot fully qualifi

28 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-504Configuring Novell GroupWiseThis section describes how GroupWise is int

Chapter 3 Installing and configuring Unified Messaging 29Unified Messaging Configuration Guide3 In the Server box, enter the Business Communications M

3Unified Messaging Configuration GuideTask ListGetting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-50418 Click the Download file before playing check box if subscribers want

Chapter 3 Installing and configuring Unified Messaging 31Unified Messaging Configuration GuideUpdating the database manuallyYou should update the data

32 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-504To remove the Lotus Notes password prompt for Unified MessagingLotus No

Chapter 3 Installing and configuring Unified Messaging 33Unified Messaging Configuration Guide• if you use Outlook 2000, select Services• if you use O

34 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-50418 Select the Yes button to download the folder list for the IMAP acco

Chapter 3 Installing and configuring Unified Messaging 35Unified Messaging Configuration Guide16 If the subscriber wants to check for addresses in the

36 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-504To test the Outlook Express or Outlook in Internet Mail mode IMAP accou

Chapter 3 Installing and configuring Unified Messaging 37Unified Messaging Configuration GuideInstalling Unified Messaging in a Citrix Thin Client env

38 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-504Configuring Unified Messaging in a Citrix Thin Client environmentWhen p

Chapter 3 Installing and configuring Unified Messaging 39Unified Messaging Configuration GuideThe -P option should work for most applications. However

4 Task ListNN40160-504NN40160-504

40 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-504andWorking Directory to: C:\"Windows directory"\system323 Sav

Chapter 3 Installing and configuring Unified Messaging 41Unified Messaging Configuration Guide3 In the E-mail Accounts dialog box, select Add a new e-

42 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-5045 Select CallPilot Desktop Messaging and click Next.6 Click Open in the

Chapter 3 Installing and configuring Unified Messaging 43Unified Messaging Configuration GuideSince the address book files for all users are stored on

44 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-504Manual Outlook 2000 ConfigurationThe user can manually add CallPilot De

Chapter 3 Installing and configuring Unified Messaging 45Unified Messaging Configuration Guide5 Click Open in the Click Open in the Create/Open CallPi

46 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-504Configuring Lotus NotesThe administrator must install Unified Messaging

Chapter 3 Installing and configuring Unified Messaging 47Unified Messaging Configuration Guide5 Select mail files to update, and then click Open.To ad

48 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-5044 Select Program, and then click Add Program. The Program page appears.

Chapter 3 Installing and configuring Unified Messaging 49Unified Messaging Configuration GuideTo manually configure CallPilot1 Log on to Novell GroupW

5Unified Messaging Configuration GuideContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-504Feature LimitationsThere are some Unified Messaging feature limitations

Chapter 3 Installing and configuring Unified Messaging 51Unified Messaging Configuration GuideLocalizationWhile CallPilot Desktop Messaging supports s

52 Chapter 3 Installing and configuring Unified MessagingNN40160-504NN40160-504

53Unified Messaging Configuration GuideChapter 4TroubleshootingThis chapter is about:• Troubleshooting during installation• Troubleshooting logon prob

54 Chapter 4 TroubleshootingNN40160-504NN40160-5043 Select the Version tab.The version number for Unified Messaging is displayed.Microsoft Outlook def

Chapter 4 Troubleshooting 55Unified Messaging Configuration GuideTo update a CallPilot subscriber Mail database from the server:1 Install CallPilot Un

56 Chapter 4 TroubleshootingNN40160-504NN40160-504Troubleshooting logon problemsInvalid credentialsThe subscriber sees messages such as “Invalid crede

Chapter 4 Troubleshooting 57Unified Messaging Configuration GuideNo desktop capabilitiesThe subscriber tries to log on and sees this message:If this o

58 Chapter 4 TroubleshootingNN40160-504NN40160-504Vista Windows Mail purge messages fail due to Microsoft limitationsTo keep and show deleted messages

Chapter 4 Troubleshooting 59Unified Messaging Configuration GuideTo access the Outbox Fix utility in Outlook 20021 In Outlook, on the Tools menu click

6 ContentsNN40160-504NN40160-504Installing Unified Messaging on the Windows Terminal Server . . . . . . . . . . . . . . 37Configuring Unified Messag

60 Chapter 4 TroubleshootingNN40160-504NN40160-504Troubleshooting Lotus Notes logon problemsWhen Unified Messaging is installed, Unified Messaging app

Chapter 4 Troubleshooting 61Unified Messaging Configuration Guide6 Make sure that:•the Inherit future design changes check box is selected• Hide formu

62 Chapter 4 TroubleshootingNN40160-504NN40160-504Troubleshooting after logging onThe CallPilot address book is emptyLotus Notes subscribers must log

Chapter 4 Troubleshooting 63Unified Messaging Configuration GuideTo fix the Outbox1 On the subscriber’s computer, on the Tools menu click Services.The

64 Chapter 4 TroubleshootingNN40160-504NN40160-504• Ask the subscriber to verify that no attachment is empty. An empty attachment causes the entire me

Chapter 4 Troubleshooting 65Unified Messaging Configuration GuideThe subscriber has problems with faxing• If the error message states that the message

66 Chapter 4 TroubleshootingNN40160-504NN40160-504Messages no longer on serverThe subscriber receives the error message: “This message could not be fo

Chapter 4 Troubleshooting 67Unified Messaging Configuration GuideThe Message Waiting Indicator is active but there is no new messageThe subscriber’s t

68 Chapter 4 TroubleshootingNN40160-504NN40160-504In sent messages, digits or symbols appear instead of language-specific symbolsThe only character se

Chapter 4 Troubleshooting 69Unified Messaging Configuration Guide33 Recipients are not able to receive messages with a private tag. Please try sending

7Unified Messaging Configuration GuideChapter 1Getting startedAbout this guideThe Unified Messaging Configuration Guide describes how to install, conf

70 Chapter 4 TroubleshootingNN40160-504NN40160-50498 Invalid mailbox number/password. Maximum number of invalid login attempts in this session occurre

Chapter 4 Troubleshooting 71Unified Messaging Configuration GuideReplacing the mail database in Lotus NotesReplace the Lotus Notes mail database only

72 Chapter 4 TroubleshootingNN40160-504NN40160-5044 Select the mail database icon.5Choose File > Database > Replace design.The Replace Database

Chapter 4 Troubleshooting 73Unified Messaging Configuration GuideAccessing Unified Messaging online HelpUnified Messaging for Microsoft Outlook, Novel

74 Chapter 4 TroubleshootingNN40160-504NN40160-504Using Unified Messaging Support ToolsResetting the CallPilot message store for Microsoft OutlookThis

Chapter 4 Troubleshooting 75Unified Messaging Configuration GuideCPTraceYou can use CPTrace to collect information about problems with any of the desk

76 Chapter 4 TroubleshootingNN40160-504NN40160-504CPTrace settingsThe CPTrace settings are stored in the Windows registry. The existing settings are u

77Unified Messaging Configuration GuideIndexAAccess, to BCM 16Accessing Help 73BBCM, voice format 9CCallPilot 150, voice format 9CallPilot Add

78 IndexNN40160-504NN40160-504Unified Messaging, estimated installation time 17installingUnified Messaging 20Integrated clients 8definition 8L

Index 79Unified Messaging Configuration Guidesupported platforms in Citrix 37TTimeout 34Troubleshootingafter logging on 62after successful logon

8 Chapter 1 Getting startedNN40160-504NN40160-504• LAN connection to Business Communications Manager. Subscribers can access their CallPilot messages

80 IndexNN40160-504NN40160-504

Chapter 1 Getting started 9Unified Messaging Configuration GuideCallPilot Desktop Messaging 4.0 does not support Groupwise 7.x on Microsoft Vista oper