Avaya Nortel Business Communications Manager 450 1.0 Unified Messaging Guía de configuración Pagina 7
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7
Unified Messaging Configuration Guide
Chapter 1
Getting started
About this guide
The Unified Messaging Configuration Guide describes how to install, configure, and troubleshoot
Unified Messaging on a Business Communications Manager (BCM) system and on subscribers’
computers.
You can install CallPilot Unified Messaging on subscribers’ computers, or subscribers can
perform some configuration and troubleshooting tasks under your guidance.
About CallPilot Unified Messaging
CallPilot Unified Messaging is a multimedia messaging application. Unified Messaging works
with e-mail clients to provide a single graphical interface for e-mail messages and CallPilot voice,
fax, and text messages.
You can also start an Instant Messaging (IM) session from a CallPilot or e-mail message through
Microsoft Windows / MSN Messenger or a Nortel Multimedia PC Client (MCS 5100).
The maximum number of Unified Messaging clients supported on the Business Communications
Manager is 300.
Hardware requirements
The following list contains both the minimum and recommended hardware that Unified Messaging
software needs for operation.
• IBM PC or compatible:
— minimum Pentium/586 or faster system with 16 megabytes (MB) of RAM minimum; 32
MB recommended
• Monitor:
— 16-color VGA 640 x 480 capability minimum; 256-color SVGA 800 x 600 capability
recommended
• Disk drive space:
— To install Unified Messaging, subscribers need 110 MB of disk space. After the
installation is complete, the temporary files are automatically deleted to recover 55 MB of
disk space. You or the subscriber must manually delete the
CallPilotDesktopMessaging.exe file to recover the additional 55 MB. The.exe file is
located where you downloaded it.
•CD-ROM drive
• Windows-compatible mouse and keyboard
- BCM450 1.0 1
- Trademarks 2
- Task List 3
- 4 Task List 4
- Contents 5
- Chapter 1 7
- Software requirements 8
- Audience 9
- Acronyms 9
- Symbols and text conventions 10
- Related publications 11
- How to get Help 12
- Chapter 2 13
- NN40160-504NN40160-504 14
- Chapter 3 17
- Fax feature requirements 19
- Installing Unified Messaging 20
- To configure text formatting 27
- Configuring Novell GroupWise 28
- Configuring Lotus Notes 30
- Removing password prompts 31
- Internet Mail mode 32
- SMTP/VPIM prefix 33
- FQDN of Business 33
- Communications 33
- IMAP account 36
- Supported Platforms 37
- Printing faxes 39
- Configuring Microsoft Outlook 39
- Automatic Configuration 40
- Feature Limitations 50
- Localization 51
- Installation 51
- Security 51
- Windows XP 51
- Chapter 4 53
- 54 Chapter 4 Troubleshooting 54
- Chapter 4 Troubleshooting 55 55
- Invalid credentials 56
- No desktop capabilities 57
- CallPilot Logon Failure 57
- Sending messages 58
- Chapter 4 Troubleshooting 59 59
- 60 Chapter 4 Troubleshooting 60
- Chapter 4 Troubleshooting 61 61
- 62 Chapter 4 Troubleshooting 62
- To fix the Outbox 63
- Non-delivery notification 64
- Chapter 4 Troubleshooting 65 65
- Messages no longer on server 66
- ICQ Express with Outlook 67
- 68 Chapter 4 Troubleshooting 68
- Chapter 4 Troubleshooting 69 69
- 70 Chapter 4 Troubleshooting 70
- To access online Help 73
- 74 Chapter 4 Troubleshooting 74
- Using CPTrace 75
- CPTrace settings 76
- 80 Index 80
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