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48 Chapter 3 Administering Interactive Voice Response

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Backing up and restoring Interactive Voice Response

You can protect your Interactive Voice Response files by backing them up using the Backup and

Restore utility (BRU). Interactive Voice Response service stops during a backup and restore.

All Interactive Voice Response voice recordings are backed up whenever you do a backup and

restore.

The Backup and Restore utility modifies the Business Communications Manager configuration

during the restore if Business Communications Manager is part of a multi-node environment. For

example, your node number is reassigned. A multi-node Interactive Voice Response system can be

managed from PeriView immediately after a Restore without having to reconfigure it.

For how to perform a backup and restore, refer to “Backup and Restore Utility (BRU)” in the

Business Communications Manager Programming Operations Guide.

Note: After you restore, you must:

1 Assign the Interactive Voice Response lines to no answering while you do these

other steps.

Refer to “Assigning lines to Interactive Voice Response” on page 42. Instead of

selecting Interactive Voice Response, set these lines to no answering.

2 Reinstall and reconfigure the database client software.

Refer to “Installing the client database software” on page 27.

3 Redo the host configuration.

Refer to “Configuring host access” on page 29.

4 Verify your Interactive Voice Response prompts with Feature 985.

Refer to “Dialing the Interactive Voice Response extension” on page 41.

5 Reassign your Interactive Voice Response lines.

Refer to “Assigning lines to Interactive Voice Response” on page 42.

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Avaya IVR Guía de configuración Pagina 48