Avaya IVR Guía de configuración descargar pdf (Pagina 42)

42 Chapter 2 Installing Interactive Voice Response

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Assigning lines to Interactive Voice Response

You can assign which lines answer Interactive Voice Response calls. If you want to assign

multiple lines, go to

“To assign multiple lines to Interactive Voice Response” on page 43.

To assign lines to Interactive Voice Response

1 Log on to CallPilot Manager.

2 Click the Auto-Attendant heading.

The Lines Administration page appears.

3 Click the Change link for the line you want to assign to Interactive Voice Response.

The Line Properties page appears.

4 From the Answer Mode list box, select Interactive Voice Response.

5 From the Number of rings list box select the number of rings before Interactive Voice

Response answers.

You must select a number from 0 to 12. If you set the number to less than 2, Caller ID

information may not be passed to Interactive Voice Response.

6 Press the Submit key.

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Avaya IVR Guía de configuración Pagina 42