Avaya R2 Guía de instalación descargar pdf (Pagina 48)

Administering the DEFINITY System and Configuring the Network

Administering the DEFINITY System 2-9

Chapter 2

BCMS Agent Login IDs (Non-EAS) 2

In a traditional ACD (non-EAS) environment, BCMS Agent Logins are

USED MOSTLY when the customer has more than one agent using the same

telephone set and wants to track each agent’s BCMS information separately.

If the customer does not have this need, we recommend that this optional

feature be set to no. The VuStats feature (turned to yes on customer options)

can still be used, even though this field is set to no; only the recommended

BCMS Login ID will not be used.

Note

If EAS is used and you want to use BCMS Agent LoginID,

the screen on page 2-9 will be different (ACD LoginID will

not appear) and cannot call up the screen on page 2-12.

change system parameters customer-options

OPTIONAL FEATURES

G3 Version: V5 Maximum Ports: 2800

Logged-in ACD Agents: 500

Abbreviated Dialing Enhanced List? y Call Work Codes? n

A/D Grp/Sys List Dialing Start at 01? n CAS Branch? n

ACD? y CAS Main? y

AT&T Adjunct Links? n DCS (Basic)? y

Answer Supervision by Call Classifier DCS Call Coverage

ARS? y DTMF Feedback Signals for VRU? n

ARS/AAR Partitioning? y Emergency Access to Attendant? y

ASAI Interface? n Expert Agent Selection (EAS)? n

ATMS? n External Device Alarm Admin? y

Audible Message Waiting? y Flexible Billing? n

Authorization Codes? y Forced ACD Calls? n

BCMS (Basic)? y Forced Entry of Account Codes? y

BCMS/VuStats LoginIDs? n Hospitality (Basic)? y

BCMS/VuStats Service Level? y G3V3 Hospitality Enhancements? n

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Avaya R2 Guía de instalación Pagina 48