Avaya Call Center Reporting to Reporting for Contact Center Manual de usuario descargar pdf (Pagina 7)

How to Use this Guide

Introduction

This guide is designed to lead you through the process of upgrading from Nortel Networks Call

Center Reporting 2.5/3.0/3.5 to Nortel Reporting for Contact Center.

How this guide is organized

The Upgrading from Call Center Reporting to Reporting for Contact Center guide is organized

as follows:

How to Use this Guide This chapter provides a brief overview identifying the

organization of this guide. It also provides information on

getting help from Nortel.

Introduction This chapter gives a background to the upgrade process

and what it involved. The chapter describes some

differences between the previous architecture products and

the updated architecture. The chapter also answers some

questions you may have about the upgrade process.

Installation This chapter describes how to install Nortel Reporting for

Contact Center.

Configuration This chapter describes how to configure Nortel Reporting

for Contact Center.

Verification This chapter describes how to verify that Nortel Reporting

for Contact Center is communicating correctly with the

Contact Center.

References This chapter lists documents referenced in the body of this

guide.

Index Provides a cross-reference of topics in this document.

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Avaya Call Center Reporting to Reporting for Contact Center Manual de usuario Pagina 7