Avaya Call Center Reporting to Reporting for Contact Center Manual de usuario descargar pdf (Pagina 10)

10 Introduction

No Upload Configuration step is required in the configuration and maintenance of the Nortel

Reporting for Contact Center software.

Can the old Master PC be used as the Web Host PC?

If the PC hardware and operating system meet the minimum specifications, then the answer is

Yes. See the section Can the upgraded software co-reside with the old software?.

Do I have to remove the old Nortel Networks Call Center Reporting 2.5, 3.0, or 3.5

software?

No, but you can if it is no longer needed. See the following section,

Can the upgraded software

co-reside with the old software?

Can the upgraded software co-reside with the old software?

None of the Nortel Networks Call Center Reporting 2.5/3.0/3.5 software is required for the

operation of the upgraded Nortel Reporting for Contact Center software.

However, the customer may choose to retain the Nortel Networks Call Center Reporting

2.5/3.0/3.5 software to allow them to review the historical reports that are stored on their old

system.

Leaving the Nortel Networks Call Center Reporting 2.5/3.0/3.5 Master or Multiple Client

software on the PC that will be used as the Web Host PC does not affect the operation of Nortel

Reporting for Contact Center.

The two different applications can co-reside on the same PC with no interaction.

Installing Nortel Reporting for Contact Center on a PC on which Nortel Networks Call Center

Reporting 2.5/3.0/3.5 is already installed does not affect the operations of either application.

Note: If the Nortel Networks Call Center Reporting 2.5/3.0/3.5 software is configured to power

any IP wallboards that Nortel Reporting for Contact Center is going to power, remember to

remove them from the Nortel Networks Call Center Reporting 2.5/3.0/3.5 configurations.

Otherwise, both sets of software try to power the wallboards, which results in the

wallboard display alternating between the two sets of data from the two different

applications.

Note: The specification of the hardware used as the Master PC for the Nortel Networks Call

Center Reporting 2.5/3.0/3.5 software might not be sufficient to support the Nortel

Reporting for Contact Center software. See the following section, Recommended

Minimum PC .

The minimum recommended requirements for the PC designated as the Nortel Reporting for

Contact Center Web Host PC for BCM 4.0 and for BCM50 2.0 without the Contact Center

Reporting Server (CCRS) installed on the Web Host PC are as follows:

NN40010-400

1 2 ... 5 6 7 8 9 10 11 12 13 14 15 ... 43 44

Sin comentarios

Avaya Call Center Reporting to Reporting for Contact Center Manual de usuario Pagina 10