Avaya BCM50 Guía para resolver problemas descargar pdf (Pagina 62)

62 Chapter 5 Advanced Troubleshooting

NN40020-700NN40020-700

Troubleshooting example 4

1 Verify that the keycode is generated against the right system ID in the Keycode Retrieval

System (KRS). Access the KRS using one of the following methods:

a Connect to http://www.nortel.com/support/tools/krs/

b In Element Manager, select Configuration > System > Keycodes and click the

Connect to Nortel Keycode Retrieval System button.

2 In the Element Manager, select Help > About. Verify that the installed version is the latest

version of the software.

Example 5: Cannot dial out from digital trunk

When you cannot dial out from a digital trunk, you may experience the following problems in your

network:

• you are unable to reach a destination number when you dial it

• there is no route to the destination

Use the following procedure when you cannot dial out from a digital trunk.

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Avaya BCM50 Guía para resolver problemas Pagina 62