Avaya BCM50 Guía para resolver problemas descargar pdf (Pagina 51)

BCM50 Troubleshooting Guide

Chapter 5

Advanced Troubleshooting

This chapter contains examples of advanced troubleshooting procedures. You must be a system

administrator to perform these procedures.

Navigation

• Example 1: Cannot dial out from an analog trunk on page 51

• Example 2: Cannot dial out from a SIP or H323 VoIP trunk on page 55

• Example 3: IP set is not registering with the BCM50 on page 60

• Example 4: Cannot install keycode or invalid keycode application on page 61

• Example 5: Cannot dial out from digital trunk on page 62

• Example 6: MeetMe Conferencing commands do not work, or conferencing is busy on page

Example 1: Cannot dial out from an analog trunk

When you cannot dial out from an analog trunk, you may experience the following problems in

your network:

• you are unable to reach a destination number when you dial it

• there is no dial tone

• instead of a dial tone, you hear a re-order or fast-busy tone

• you hear a “wrong number” message from the central office.

Use the following procedure when you cannot dial out from an analog trunk.

Troubleshooting example 1

1 Check that the LED indicators on the BCM50 Chassis and the MBM are solid green.

2 Using an analog test set, verify that a dial tone is present at the MBM termination point.

3 From the Element Manager, select Configuration > System > Keycodes to view the list of

installed features.

1 2 ... 46 47 48 49 50 51 52 53 54 55 56 ... 91 92

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Avaya BCM50 Guía para resolver problemas Pagina 51