Basic Call Management Reporting Desktop R2.4.2 Release Notes
Problems fixed
This section consists of the following table, describing and summarizing the issues:
Work Item
Number
Issue Description Resolution
wi00283547
and QQ ID
(Customer
escalation
ID)-139104
Communication Manager faces a
connectivity issue with BCMRD. You see
the following error message dialog box
while connecting to Communication
Manager:
”7013-The login attempt has failed or
time out”
The error code, 7013 occurs due to a
lengthy Login script in Communication
Manager. This error causes BCMRD
server to retry several times while
connecting to Communication Manager.
Please refer to the image in
Reference
Images section.
After applying BCMRD R2.4.2, the
BCMRD server connects smoothly to
Communication Manager.
wi00283210 While performing a scheduled download
of historical data, you see a dialog box,
displaying the following error message:
“download completed with errors
please check error log.”
The error log contains the following:
“Error 1107 - List BCMS agent day:
Column data in BCMS has overflowed
switch display capacity.”
This is an overflow issue in
Communication Manager. It occurs due to
agents not logging out at the end of the
shift properly and remaining logged in and
available 24 hours a day, causing this
error.
After applying BCMRD R2.4.2, the
error message is displayed only in the
error log file. You do not see the
warning message dialog box.
wi00302212 When you pull the historical report of a
VDN, the last character of VDN is missing
in a string with a length of more than 7
characters.
After applying BCMRD R2.4.2,
(changes in all the report definition
templates) will prevent any such issue
from occurring.
wi00305949 When you try to create a server profile in
BCMRD server, for server names starting
with string "A" or "a", the Connect button
is disabled.
After applying BCMRD R2.4.2, the
Connect button is enabled,
independent of server name
selection.
Avaya Inc. – Proprietary
Use Pursuant to Company Instructions Page 6 of 15
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