Basic Call Management Reporting Desktop R2.4.2 Release Notes
BCMRD R2.4.2 (Build 317) Installation Instructions
This section consists of the following table, providing scenarios and assumptions corresponding
to the installation instructions:
Scenarios Installation instructions
Scenario 1: Upgrade to
BCMRD 2.4.2.
Assumptions:
BCMRD server and client
(R2.4 (Build 314) or R2.4
(Build 315) or R2.4.1 (Build
316)) is already installed.
Sentinel driver compatible
with the hardware system
and Operating System is
already installed.
1. Stop BCMRD Clients if running.
2. Stop BCMRD Server if running.
3. Go to Task Manager and click Processes tab.
4. Confirm that the following processes are not running. If these
processes are running, you can terminate them by using
Windows Task Manager > Processes. Select the specific
process and click End Process:
a. Omninames.exe
b. ConnectionServer.exe
c. BCMSVuClient.exe
d. BCMSVuServer.exe
5. Run Setup.exe from the folder BCMRD R2.4.2 upgrade.
6. Reboot all the machines where BCMRD applications are
installed.
7. Check to verify that the upgrade is successful. Check that a
folder, BCMRD_Backup is created at the location "\BCMS
Vu\BCMRD_Backup" that stores the folders and files of
previous version of BCMRD as backup. The upgrade
installation log file is located at: "\BCMS
Vu\Upgrade_log\log_317.txt".
Note:
If the installation fails due to a sharing violation error, check the
task manager for any BCMRD processes that are still running
(Refer points 3 and 4 above).
Contact Avaya BCMRD Support for any other errors.
8. Start the BCMSVu Server and check that the server is
connected successfully to the respective CM. Check that the
Server version is R2.4.2 (Build 317) by using the
menu, Help > About BCMSVu.
9. Start the BCMSVu Client and check that the client is
connected successfully to the BCMSVu server. Check that
the client version is R2.4.2 (Build 317) by using the
menu Help > About BCMSVu.
Avaya Inc. – Proprietary
Use Pursuant to Company Instructions Page 11 of 15
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