Avaya Attendant Console Manual de usuario descargar pdf (Pagina 49)

Attendant Console Set Up and Operation Guide

Chapter 8

Troubleshooting

This section contains solutions for problems that can occur when you install Attendant Console. It

includes:

• Troubleshooting the Server component

• Troubleshooting the Client component installation

• Troubleshooting the Reports component installation

Troubleshooting the Server component

This section contains solutions to problems that can occur when you install or run the Server

component.

If problems occur on the Server component, log the Server activity and examine the log for error

messages. For information on how to set logging options, see “Setting Logging options” on page

30.

Logging Server component activity

The Server component window lets you choose optional functions of the Server component. These

functions can help diagnose Server component problems. They are:

• Saving the server log file to disk

• Changing the level of logging information displayed

For information on changing these options, see “Setting Logging options” on page 30.

Saving the server log file

If you activate the Log to file command, the server log file is saved as in the server directory as a

file named ConsoleServer.log.

For information on changing these settings, see “Setting Logging options” on page 30.

Changing the logging information displayed

You can change the amount of the logging information that you display. For information on

changing the level of logging information, see “Setting Logging options” on page 30.

Note: If you save the Server log file, the ConsoleServer.log file continues to grow and

take up disk space. Make sure you turn this feature off when you are finished

troubleshooting the Server component.

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Avaya Attendant Console Manual de usuario Pagina 49