Avaya Attendant Console Manual de usuario descargar pdf (Pagina 41)

Chapter 6 Configuring Attendants 41

Attendant Console Set Up and Operation Guide

Setting up other Attendant features

You can assign Attendant features for the different types of attendants.

Notifying the attendant of incoming calls

There are two ways an attendant can be notified of incoming calls:

• The Call Notification dialog box. The attendant is notified of incoming calls with a Call

Notification dialog box. The attendant can answer the call by clicking the Take button on the

dialog box or ignore the call and let another attendant answer it.

• A Ringing Loop button. If the window is visible (not minimized), the Call Notification dialog

box does not appear. The attendant is notified of an incoming call by a Ringing Loop button.

To activate call notification

1 On the Tools menu click Options.

The Options dialog box appears with the Options tab displayed.

2 At the Pop “Call Notification” dialog box when option, select either:

Assigned extension rings - The attendant is notified of calls to the assigned extensions

My extension rings - The attendant is notified when their own extension has an incoming call.

If both check boxes are clear, the attendant is not notified of calls when the window is

minimized.

3 Click the OK button.

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Avaya Attendant Console Manual de usuario Pagina 41