Avaya Reporting for Call Center Manual de usuario descargar pdf (Pagina 7)

able of Figures

Reporting for Call Center Set Up and Operations Guide Issue 02 (05)

Table of Figures

Figure 1 Internet Properties Window .......................................................................................................................................9

Figure 2 Delete Files Dialog ..................................................................................................................................................10

igure 3: InstallShield Initialization Dialog ...........................................................................................................................13

Figure 4: Language Selection Dialog .....................................................................................................................................13

Figure 5: InstallShield Windows Installer Configuration Dialog...........................................................................................14

Figure 6: InstallShield Wizard Start Dialog ...........................................................................................................................15

Figure 7: License Agreement Dialog .....................................................................................................................................16

Figure 8: Customer Information Dialog .................................................................................................................................17

Figure 9: Choose Destination Location..................................................................................................................................18

Figure 10: Setup Status Dialog...............................................................................................................................................19

Figure 11: Database Installation Dialog .................................................................................................................................19

Figure 12: Java Installation Dialog.........................................................................................................................................20

Figure 13: Installation Complete Dialog ................................................................................................................................20

Figure 14 Log In page ............................................................................................................................................................24

Figure 15 Change Password Page ..........................................................................................................................................25

Figure 16 Administration Menu Page ....................................................................................................................................26

Figure 17 Call Center Connection Page .................................................................................................................................27

Figure 18 Connection Security Setting Changed Reboot Message ........................................................................................28

Figure 19 Starting Data Download notification Message.......................................................................................................29

Figure 20 Download Status Window .....................................................................................................................................29

Figure 21 System Administration Menu Page........................................................................................................................31

Figure 22 System Administrator details page.........................................................................................................................32

Figure 23 User Admin Page ...................................................................................................................................................33

Figure 24 Add User Page .......................................................................................................................................................34

Figure 25 Details for new User Mary Smith ..........................................................................................................................36

Figure 26 Edit User Page........................................................................................................................................................37

Figure 27 Skillset Assignment Page.......................................................................................................................................38

Figure 28 Assigned Skillsets Page .........................................................................................................................................39

Figure 29 Skillsets Assigned to User Mary Smith..................................................................................................................40

Figure 30 Maintenance Menu Page........................................................................................................................................41

Figure 31 System Status Page ................................................................................................................................................42

Figure 32 Logging Menu Page...............................................................................................................................................43

Figure 33 Logging Menu Page, with the Logging Stopped....................................................................................................44

Figure 34 Company Details Page...........................................................................................................................................45

Figure 35 Main Menu Page ....................................................................................................................................................46

Figure 36 Log In Page............................................................................................................................................................47

Figure 37 Change Password Page ..........................................................................................................................................48

Figure 38 User Main Menu Page............................................................................................................................................49

Figure 39 Time Bins Setup (Configuration) Menu Page........................................................................................................51

Figure 40 Time Bin Setup Skillset Selection page .................................................................................................................52

Figure 41 Time Bins Page ......................................................................................................................................................53

Figure 42 Print Schedules Page..............................................................................................................................................55

Figure 43 Your Daily Schedules Page....................................................................................................................................56

Figure 44 Add Daily Schedule Page ......................................................................................................................................57

Figure 45 Add Daily Schedule Page - Example Settings .......................................................................................................59

Figure 46 Daily Schedule Skillsets Page................................................................................................................................60

Figure 47 Save Favourites Page .............................................................................................................................................62

Figure 48 Your Daily Schedules with a Schedule in the List................................................................................................63

Figure 49 Edit Daily Schedules Page .....................................................................................................................................64

Figure 50 Your Weekly Schedules Page ................................................................................................................................66

Figure 51 Add Weekly Schedule Page...................................................................................................................................67

Figure 52 Calendar for September 2003.................................................................................................................................68

Figure 53 Add Weekly Schedule Page - Example Schedule..................................................................................................69

1 2 3 4 5 6 7 8 9 10 11 12 ... 254 255

Comentarios a estos manuales

Sin comentarios

Avaya Reporting for Call Center Manual de usuario Pagina 7

Comentarios a estos manuales

Relacionado con productos y manuales para Software Avaya Reporting for Call Center