Avaya CallPilot Message Networking Manual de usuario Pagina 63
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63
CallPilot Message Networking Set Up and Operation Guide
Chapter 6
Troubleshooting Non Delivery Notification messages
This chapter describes some problems that can occur while using Message Networking.
If you think there is a problem with the network, contact your Network Administrator.
Non Delivery Notification messages
If a network message cannot be delivered, the sender receives a Non Delivery Notification voice
prompt. This section lists the Digital Networking and AMIS Non Delivery Notification messages,
their meanings and possible solutions.
The destination site is not accepting messages
This error can occur if:
• the destination site has not entered your site in their Network Site list
• the destination site does not have Message Networking enabled
• the destination site is busy receiving other messages
• the destination site has the Network Receive feature disabled
The system attempts to resend the message, but is unsuccessful.
Solution:
• Ensure the destination site has entered your site in their Network Site list.
• Ensure the destination site has Message Networking and the Network Receive feature enabled.
• Try resending the message. If you receive the same Non Delivery Notification message,
contact your Network Administrator.
The destination mailbox is not accepting messages
This error can occur if the destination mailbox:
• is not initialized
• is programmed not to accept messages when its owner is away from the office
The system does not attempt to resend the message.
Solution:
• Contact the destination site or the Network Administrator
- Operation Guide 1
- Trademarks 2
- Task List 3
- 4 Task List 4
- Contents 5
- Chapter 1 7
- About Digital Networking 8
- How Digital Networking works 8
- About AMIS 9
- Site-Based Addressing 10
- Network Delivery Mailboxes 10
- Direct Addressing 10
- Audience 11
- Acronyms 11
- Symbols and text conventions 12
- Related Publications 13
- How to get Help 14
- Chapter 2 15
- NN40090-301NN40090-301 16
- IP address of 21
- CallPilot host 21
- FQDN of 21
- Chapter 3 23
- 24 Chapter 3 Setting up AMIS 24
- Chapter 3 Setting up AMIS 25 25
- About Call Blocking 26
- Chapter 3 Setting up AMIS 27 27
- About Dialing Translation 28
- Chapter 3 Setting up AMIS 29 29
- Network Access 30
- numbers 30
- Chapter 3 Setting up AMIS 31 31
- 32 Chapter 3 Setting up AMIS 32
- Translation Table 32
- Chapter 3 Setting up AMIS 33 33
- 34 Chapter 3 Setting up AMIS 34
- Table entry 35
- For your local sites 36
- For your destination sites 36
- Loopback mailbox numbers 37
- 40 Chapter 3 Setting up AMIS 40
- Chapter 4 41
- Creating a network site 43
- To create a network site 44
- Recording a site name 47
- Deleting a site 49
- Disabling Network Messaging 50
- Enabling Broadcast Messages 51
- Enabling Network Group Lists 51
- Chapter 5 53
- Chapter 6 63
- Chapter 7 69
- AMIS site table 70
- Call Blocking periods table 71
- Network Site Mailbox table 72
- Network AMIS mailbox table 73
- Glossary 75
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