Avaya BCM 4.0 LAN CTE Guía de configuración descargar pdf (Pagina 8)

8 Chapter 1 Getting started

N0060604

Table 1 How LAN CTE works

Element

Description

Telephony applications

Telephony applications are installed on client computers. BCM users run

telephony applications to control their telephones. Using these applications,

LAN CTE users give commands, such as

answer telephone, to the

BCM system. The telephony application also displays messages, such as

telephone ringing, which are received from the BCM system. An example of

a telephony application is Personal Call Manager.

Microsoft Telephony

Application Programming

Interface (TAPI)

TAPI is installed on the client computers and provides a set of industry-

standard interfaces for performing call control. The BCM TAPI Service

Provider (TSP) receives the TAPI commands and converts them into LAN

CTE commands before they are sent to the BCM. The TSP also converts

LAN CTE events received from the BCM into TAPI-equivalent events that are

then passed to the application.

TAPI Service Provider

(TSP)

TSP is installed on the client computer if you are operating TAPI

applications. It acts as an interface between the LAN CTE communications

software and TAPI.

LAN CTE

LAN CTE receives commands from TSP and applications and converts them

into a format that is understood by the BCM. It also receives messages from

the BCM and converts them into a format that is understood by TSP and

applications.

1 2 3 4 5 6 7 8 9 10 11 12 13 ... 26 27

Sin comentarios

Avaya BCM 4.0 LAN CTE Guía de configuración Pagina 8