Avaya BCM 4.0 LAN CTE Guía de configuración descargar pdf (Pagina 7)

LAN CTE Configuration Guide

Chapter 1

Getting started

This section contains information on the following topics:

• “About LAN CTE” on page 7

• “Audience” on page 9

• “Acronyms” on page 10

• “Related publications” on page 10

• “How to get Help” on page 11

About LAN CTE

Business Communications Manager (BCM) Computer Telephony Integration (CTI) products

provide an interface between your personal computer and your BCM system. With these products,

you can use telephony applications via the Windows operating system to control your telephone.

One of the software components of BCM CTI is LAN CTE. LAN CTE provides an interface

between your personal computer, your telephone and the BCM system. With LAN CTE installed

on your computer, you can run LAN CTE telephony applications to communicate with and control

your telephone.

A second component of BCM CTI is the BCM TAPI Service Provider (TSP). With the BCM TSP

installed on your computer, you can run telephony applications written to work with Microsoft

TAPI. To run TAPI applications, both components of BCM CTI must be installed on your

computer.

BCM allows the user to run LAN CTE applications and Microsoft TAPI applications.

The elements needed to run the LAN CTE applications are:

• operating system on the client computer

• LAN CTE on the client computer

• operating system on the BCM

• LAN CTE server on the BCM

The elements needed to run TAPI applications are the same as LAN CTE applications plus:

• BCM TAPI Service Provider (TSP) on the client computer

• TAPI on the client computer

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Avaya BCM 4.0 LAN CTE Guía de configuración Pagina 7