Avaya Business Secure Router 252 Configuration - Basics Manual de usuario descargar pdf (Pagina 413)

100

101

Appendix A Troubleshooting 413

Nortel Business Secure Router 252 Configuration — Basics

Problems with the WAN interface

Problems with Internet access

Table 117 Troubleshooting the WAN Interface

Problem Corrective Action

Cannot get WAN IP

address from the ISP.

For initial setup of the Business Secure Router, see

Nortel Business

Secure Router 252 - Fundamentals

(NN47923-301).

The ISP provides the

WAN IP address after authentication. Authentication can be through the username

and password, the MAC address, or the host name. Use the following corrective

actions to make sure the ISP can authenticate your connection.

You need a username and password if you are using PPPoE or PPPoA

encapsulation. Make sure that you have entered the correct service type,

username, and password (the username and password are case-sensitive). Use

the WAN screens in the WebGUI.

If your ISP requires host name authentication, configure your computer name as

the system name of the Business Secure Router (use the System General screen

to configure the system name).

Table 118 Troubleshooting Internet access

Problem Corrective Action

Cannot access the Internet. Check your cable connections. Refer to the

Nortel Business Secure

Router 252 — Fundamentals

(NN47923-301) guide for connection

information.

Verify your settings in the WAN screens.

Internet connection disconnects. Check the call-scheduling rules.

If you use PPPoA or PPPoE encapsulation, check the idle time-out

setting in the WAN screens.

Contact your ISP.

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