Avaya Business Communications Manager - BCM 5.0 Guía para resolver problemas Pagina 3
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Valorado. / 5. Basado en revisión del cliente
3
BCM 5.0 Troubleshooting Guide
Task List
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Initial Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Hardware Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
To verify the keycodes using Element Manager............................................................28
To verify the keycodes using Telset ..............................................................................28
To restart the system.....................................................................................................29
Viewing the POST log file..............................................................................................31
To test the main unit ......................................................................................................33
To troubleshoot the main unit ........................................................................................33
To test the expansion unit .............................................................................................34
To troubleshoot the expansion unit ...............................................................................34
Testing an MBM ............................................................................................................35
Determining why a BCM450 MBM does not appear in Element Manager ....................35
Determining why a BCM50 MBM does not appear in Element Manager ......................36
Troubleshooting the FEM on the BCM450 ....................................................................36
To determine why the ATA 2 does not function.............................................................36
To determine why there is no dial tone at the ATA2......................................................37
To check the ATA2 wiring..............................................................................................37
To perform a Level 1 reset (configuration reset) ...........................................................41
To perform a Level 2 reset (software reset) ..................................................................41
Software Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
To check line programming ...........................................................................................44
To restore data from an archive ....................................................................................52
To restore the factory configuration ...............................................................................53
To view the BCM software inventory .............................................................................54
To obtain updates from the Nortel Technical Support Web page..................................54
Advanced Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Troubleshooting example 1 ...........................................................................................55
Troubleshooting example 2 ...........................................................................................57
Troubleshooting example 3a .........................................................................................64
Troubleshooting example 3b .........................................................................................64
Troubleshooting example 4 ...........................................................................................65
Troubleshooting example 5 ...........................................................................................66
Troubleshooting example 6 ...........................................................................................71
Troubleshooting example 7 ...........................................................................................71
Recovery trees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Downloading Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
To download software from the BCM Web page...........................................................82
Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Accessing the CLI through a serial connection .............................................................85
- BCM 5.0 Troubleshooting Guide 1
- Trademarks 2
- Task List 3
- Contents 5
- Chapter 1 9
- Acronyms 10
- Chapter 1 Introduction 11 11
- Table 1 List of acronyms 11
- 12 Chapter 1 Introduction 12
- Chapter 1 Introduction 13 13
- 14 Chapter 1 Introduction 14
- Chapter 2 15
- Logical connections 16
- Chapter 3 17
- Troubleshooting BCM hardware 18
- Check LED indicators 19
- LAN port LEDs 21
- Media bay module LEDs 25
- DTM LEDs 26
- Check the wiring connections 27
- Verify the keycodes 28
- To restart the system 29
- Table 11 Reboot functions 30
- Function Description Impact 30
- Viewing the POST log file 31
- To test the main unit 33
- To troubleshoot the main unit 33
- To test the expansion unit 34
- Testing an MBM 35
- Reset to factory settings 37
- Command Line Interface 39
- Maintenance CLI 40
- Chapter 4 43
- Check line programming 44
- To check line programming 44
- Trunk/Line data 44
- Data main panel 45
- Properties 46
- Preferences 47
- Restrictions 50
- Assigned DNs 51
- Restoring system data 52
- Verify the software inventory 53
- Obtaining software updates 54
- Chapter 5 55
- Troubleshooting example 2 57
- Troubleshooting example 3a 64
- Troubleshooting example 3b 64
- Troubleshooting example 4 65
- Troubleshooting example 5 66
- Troubleshooting example 6 71
- Troubleshooting example 7 71
- Chapter 6 73
- Start-up profile fails 74
- Chapter 6 Recovery trees 75 75
- 76 Chapter 6 Recovery trees 76
- Chapter 6 Recovery trees 77 77
- 78 Chapter 6 Recovery trees 78
- Chapter 7 79
- MIBs N Y 80
- Web page 80
- BCM system Web page 80
- Chapter 8 83
- Utilities 84
- Accessing the CLI 85
- Using the Configuration CLI 86
- Using the Maintenance CLI 86
- Chapter 9 89
- Table 21 Release reasons 90
- Chapter 10 91
- Chapter 11 93
- To restore data from the BCM 94
- Password protection 95
- Fault management 96
- System and status information 97
- Figure 23 Save dialog box 99
- Viewing the system health 100
- Connectivity problems 101
- IP addresses 102
- NN40170-700NN40170-700 104
- Chapter 12 105
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