Avaya BCM 2.0 Networking Manual de usuario descargar pdf (Pagina 29)

P0911952 Issue 02 Enterprise Edge 2.0 Message Networking Set Up and Operation Guide

Troubleshooting Enterprise Edge Message

Networking

Introduction

This section describes problems that can occur while using Enterprise Edge

Message Networking. If you suspect a problem with the network, contact your

Network Administrator.

This section describes scenarios that can generate a Non Delivery Notification

message.

Enterprise Edge Message Networking Non Delivery Notification

messages

If your network message cannot be delivered, you receive a Non Delivery

Notification voice prompt. Below is a list of the Non Delivery Notification audio

messages, their meanings and possible solutions.

The destination site is not accepting messages

This error can occur if the destination site has not entered your site in their Network

Site Table, the destination site does not have Enterprise Edge Message Networking

enabled, the destination site is busy receiving other messages or the destination site

has the Network Receive feature disabled. The system attempts to resend the

message, but is unsuccessful.

• Ensure the destination site has entered your site in their Network Site Table.

• Ensure the destination site has Enterprise Edge Message Networking enabled

and the Network Receive feature enabled.

• Attempt to resend the message. If you receive the same Non Delivery

Notification message, contact your Network Administrator.

There is a protocol mismatch with the remote site

This error can occur if the destination site is not an Enterprise Edge Message

Networking site, or if the remote site is not an Enterprise Edge Voice Messaging

site. The system does not attempt to resend the message.

• Ensure the destination site is an Enterprise Edge Voice Messaging site.

• Contact your Network Administrator.

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Avaya BCM 2.0 Networking Manual de usuario Pagina 29