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Business Communications Manager - Management User Guide
Chapter 10
Testing, Troubleshooting, and Diagnostics
This section contains information about diagnosing module line performance issues and device
line issues. This section also provides instructions on how to perform a system startup, set
identification parameters and maintain telephony resources.
This chapter contains the following information:
• “Module Diagnostics” on page 423
• “Problems with trunk or station modules” on page 426
• “Media Bay Module status” on page 427
• “Testing DTM Modules” on page 429
• “DTM CSU statistics” on page 431
• “Testing the DDI Mux” on page 434
• “Troubleshooting Telephone Connections” on page 439
• “Performing a system startup and warm reset” on page 441
• “Changing system identification parameters” on page 442
• “Maintenance programming for telephony resources” on page 444
• “General Diagnostic Activities” on page 457
• “Emergency telephone does not function” on page 464
• “ATA 2 does not function” on page 464
• “Unified Manager Diagnostics” on page 466
• “Driver Debug diagnostics” on page 466
Module Diagnostics
When you perform troubleshooting diagnostics on your Business Communications Manager
modules, you must know the system version and the status of each of the Media Bay Modules. For
procedures on how to access this information, refer to the following:
• “System version” on page 424
• “Problems with module service” on page 424
• “Problems with trunk or station modules” on page 426
• “Media Bay Module status” on page 427
• “Disabling/enabling a Bus” on page 427
• “Disabling/enabling a single module” on page 428
• “Disabling/enabling a port channel setting” on page 428
To troubleshoot specific modules and lines, there are a number of tests you can perform;
For DTM modules:
- Business Communications 1
- Management User Guide 1
- The Apache Group 2
- Chapter 2 6
- Chapter 7 13
- Chapter 8 14
- Chapter 9 14
- Chapter 10 15
- Audience 23
- Organization 23
- Symbols used in this guide 24
- Display Tips 25
- Text conventions 26
- Acronyms used in this guide 27
- How to get help 30
- Related publications 31
- 28 Preface 32
- Chapter 1 33
- Management Overview 33
- Network management model 34
- 1Aux 2 3 4 37
- SNMP network structure 38
- Configure 42
- Navigating the wizards 44
- Install clients 44
- CallPilot 45
- Documentation 45
- Maintenance 46
- Heading Programming 47
- Maintenance page access 50
- Alarms and traps 51
- Install optional components 54
- Maintenance tools 55
- Management Guide Overview 57
- Log management overview 58
- BCM Monitor overview 58
- Security management overview 60
- Backup and restore Overview 60
- Fault Management System 63
- Alarm Management System 64
- Alarm Reporting System 65
- Event sources 66
- MSC events 66
- MSC (core telephony) logs 67
- NT Event log database 67
- Alarm manager 67
- Alarm database 68
- BCM alarm severity 68
- Enabling the alarm service 70
- Figure 18 Alarm banner 71
- 4 Click the SNMP Trap tab 75
- Figure 21 SNMP Trap screen 76
- Table 4 SNMP Trap settings 76
- SNMP Traps 78
- SNMP trap filtering 79
- SNMP guidelines 79
- Configuring an SNMP Community 80
- 8 Click the Save button 83
- Deleting an SNMP community 84
- Modifying an SNMP manager 87
- Deleting an SNMP manager 87
- SNMP Event Messages 94
- Component event ID 99
- P0609330 2.0 100
- CDRTransfer 111
- DECTAlarms 118
- DECTMtce 118
- DhcpServer 119
- DrWatson 121
- HotDesking 126
- Inventory Service 127
- IPSecIKE 129
- IPXRouterManager 134
- MSPAlarmService 144
- NetIQccm 152
- NetIQObjMgr 153
- NetLinkManager 154
- NetLogon 155
- Perfctrs 158
- Policy Services 159
- Save Dump 163
- Security 165
- Service Control Manager 169
- SNMP Trap Agent 174
- SSH Secure Shell Server 175
- Survivable Remote Gateway 176
- System Status Monitor 179
- ToneSrvr 188
- VNC Service 207
- VNetManager 207
- VNetQosMonitor 208
- VNetVoIPGtwy 209
- Voice CTE 211
- Voice software 215
- VoiceCTI 233
- VoiceManagementSubsystem 235
- VoiceMSCService 236
- VoIPSipGateway 237
- VoiceRecord 239
- VoiceTimeSynch 240
- VoiceWatchdog 241
- WINSCTRS 244
- Workstation 245
- Chapter 3 249
- Service Management System 249
- Service Definitions 255
- ClipBook server 258
- COM + Event System 258
- Computer Browser 259
- EventLog 259
- Firebird Guardian Service 260
- Firebird Server 260
- License logging service 261
- Messenger 261
- MSSQLServer 262
- MSSQLServerADHelper 262
- Multi-dialup manager 263
- Network DDE 264
- Network DDE DSDM 264
- Net logon 265
- Network monitor agent 265
- Plug and play 267
- Protected storage 267
- Qos_flt_init 268
- RDS self-certifying 268
- Remote access server 270
- Remote procedure call locator 270
- Remote procedure call service 271
- Serial port manager 272
- Services Monitor 273
- SQLServerAgent 274
- SSH Secure Shell 2 274
- Survivable remote gateway 275
- System event notification 275
- Task scheduler 276
- TCP/IP NetBIOS helper 276
- UPS - APC Powerchute plus 277
- UPS Console Toggle 278
- VNC server 278
- Voice Licensing services 278
- Windows installer 279
- Windows internet name service 280
- Windows management 280
- Alarm service 284
- BCMUpgrade 284
- Call Detail Recording 285
- Doorphone 285
- DECT Alarm monitor 286
- DECT OAM 287
- DECT Maintenance console 287
- FTP Publishing service 288
- Inventory service 289
- IpMusic (BcmAmp) 290
- IpMusic (Tone Server) 290
- IPSecIKE service 291
- Line monitor server 291
- Media gateway server 292
- Media path server 292
- Media services manager 293
- Message trace tool 294
- Microsoft DHCP server 295
- Microsoft DNS server 295
- Net link manager 296
- Nortel Networks IVR 296
- Policy service 297
- PPPoE service 298
- SNMP Trap service 299
- System status monitor 299
- Telephony service 299
- UNISTIM Terminal proxy server 300
- Voice CFS 301
- Voice mail 303
- Voice management subsystem 304
- Voice MSC service 304
- Voice Net QoS monitor 306
- Voice NNU diagnostics 306
- Voice software alarm monitor 307
- Voice time synch 308
- Voice WAN 308
- Voice watchdog 309
- VoIP Gateway 309
- VoIP SIP Gateway 310
- Watchdog Service 311
- Chapter 4 313
- Log Management System 313
- MSC System test log 314
- MSC System administration log 314
- MSC Network event log 315
- To erase log information 317
- Archlogs 319
- Archlog scheduler 325
- Archlog viewer 327
- Viewing archlog files 327
- Archlog settings 328
- Setting Archlog configuration 328
- Browse logs folder 330
- Browsing archlog files 330
- Chapter 5 333
- BCM Monitor 333
- Starting BCM Monitor 334
- Saving your logon information 334
- Chapter 5 BCM Monitor 331 335
- BCM Info tab 336
- Chapter 5 BCM Monitor 333 337
- Voice Ports Tab 338
- IP Devices tab 339
- 336 Chapter 5 BCM Monitor 340
- Chapter 5 BCM Monitor 337 341
- Line monitor tab 342
- Usage indicators tab 343
- 340 Chapter 5 BCM Monitor 344
- Chapter 5 BCM Monitor 341 345
- Saving a static snapshot 346
- Starting a dynamic snapshot 347
- Stopping a dynamic snapshot 347
- 344 Chapter 5 BCM Monitor 348
- Chapter 6 349
- Performance Management 349
- System Performance Monitor 350
- To access the CPU usage graph 351
- To access the CPU usage table 351
- Memory usage counter types 353
- Resources Performance Monitor 354
- IP Packet counter types 355
- ICMP Packet counter types 357
- UDP Packet counter types 359
- TCP Packet counter types 360
- LAN counter types 362
- WAN counter types 364
- QoS counter types 368
- QoS Queue 1-5 counter types 369
- QoS Queue 6-9 counter types 370
- SNMP Performance Management 371
- NetIQ feature overview 376
- Use the NetIQ Feature 376
- Apply the NetIQ keycode 377
- Field descriptions 377
- Field name Description 378
- Enable the NetIQ feature 379
- Security Management 381
- Security Management Tools 383
- Setting the Interface Timeout 384
- Managing access passwords 386
- Viewing the User Manager tabs 387
- Programming Operations Guide 389
- Deleting a user profile 390
- Deleting a Group profile 391
- Setting password policy 393
- Installing PuTTY 394
- Manually activating Telnet 395
- Dial up access 396
- Using VPN 396
- System Backup and Restore 399
- Error Messages 400
- Volume Administration 400
- BCM Reboot 400
- About button 401
- Backup Mode 401
- Destination Drive 402
- Scheduled backup 402
- Backup components 403
- Apache data backup 404
- Archlog settings backup 404
- IVR backup 405
- Licensing backup 405
- Registry data backup 406
- Unified Manager data backup 406
- Voice Application Data Backup 407
- Restore Mode 408
- Source Drive 409
- Restore Options 409
- Restore Components 410
- Schedule 412
- User Name and Password 413
- Report File 413
- Start Backup 413
- Resetting the BRU screen 416
- Adding a new volume 416
- Modifying a volume 417
- Deleting a volume 417
- Scheduling a backup 421
- Viewing scheduled backups 423
- Deleting a scheduled backup 423
- System version 428
- Problems with module service 428
- If the problem persists 428
- Digital trunk module problems 429
- Media Bay Module status 431
- Testing DTM Modules 433
- Payload loopback test 434
- Card loopback test 434
- Continuity loopback test 434
- Start a loopback test 434
- DTM CSU statistics 435
- Enable the internal CSU 436
- Check the CSU alarms 437
- Check carrier failure alarms 437
- Check bipolar violations 437
- Testing the DDI Mux 438
- DTE Loopback test 439
- LED Indicator and Diagnostics 440
- DS30 Loopback test 441
- Disable a device 444
- Enable a device 445
- Warm reset 445
- Changing the system name 446
- Changing the system domain 446
- Changing the CallPilot region 448
- Disabling a module 450
- Enabling a disabled module 450
- Disabling a device 451
- Enabling a disabled device 452
- Line loopback test 453
- Restart info 454
- Registers 454
- Message monitoring 455
- Enabling the internal CSU 456
- Check short term alarms 457
- Link Status 458
- CbC limit metrics 459
- Hunt Group Metrics 459
- PSTN fallback metrics 459
- Moving telephones 460
- General Diagnostic Activities 461
- N RTEL 465
- Disk mirroring function 466
- ATA 2 does not function 468
- Checking the wiring 469
- Unified Manager Diagnostics 470
- Driver Debug diagnostics 470
- SDL Debugging 471
- Appendix A 473
- MIB File Descriptions 474
- Small Site Event MIBs 476
- OSPF MIBs 477
- RIP v2 MIBs 478
- Bootp MIBs 478
- 484 Index 488
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