Avaya BCM Management manuales

Avaya BCM Management Guía de usuario (488 paginas)

Marca: Avaya | Categoria: Gateways / Controladores | Tamaño: 4.57 MB |

Inglés

Tabla de contenidos

Business Communications

1

Management User Guide

1

The Apache Group

2

Chapter 2

6

Chapter 7

13

Chapter 8

14

Chapter 9

14

Chapter 10

15

Audience

23

Organization

23

Symbols used in this guide

24

Display Tips

25

Text conventions

26

Acronyms used in this guide

27

How to get help

30

Related publications

31

28 Preface

32

Chapter 1

33

Management Overview

33

Network management model

34

1Aux 2 3 4

37

SNMP network structure

38

Configure

42

Navigating the wizards

44

Install clients

44

CallPilot

45

Documentation

45

Maintenance

46

Heading Programming

47

Maintenance page access

50

Alarms and traps

51

Install optional components

54

Maintenance tools

55

Management Guide Overview

57

Log management overview

58

BCM Monitor overview

58

Security management overview

60

Backup and restore Overview

60

Fault Management System

63

Alarm Management System

64

Alarm Reporting System

65

Event sources

66

MSC events

66

MSC (core telephony) logs

67

NT Event log database

67

Alarm manager

67

Alarm database

68

BCM alarm severity

68

Enabling the alarm service

70

Figure 18 Alarm banner

71

4 Click the SNMP Trap tab

75

Figure 21 SNMP Trap screen

76

Table 4 SNMP Trap settings

76

SNMP Traps

78

SNMP trap filtering

79

SNMP guidelines

79

Configuring an SNMP Community

80

8 Click the Save button

83

Deleting an SNMP community

84

Modifying an SNMP manager

87

Deleting an SNMP manager

87

SNMP Event Messages

94

Component event ID

99

P0609330 2.0

100

CDRTransfer

111

DECTAlarms

118

DECTMtce

118

DhcpServer

119

DrWatson

121

HotDesking

126

Inventory Service

127

IPSecIKE

129

IPXRouterManager

134

MSPAlarmService

144

NetIQccm

152

NetIQObjMgr

153

NetLinkManager

154

NetLogon

155

Perfctrs

158

Policy Services

159

Save Dump

163

Security

165

Service Control Manager

169

SNMP Trap Agent

174

SSH Secure Shell Server

175

Survivable Remote Gateway

176

System Status Monitor

179

ToneSrvr

188

VNC Service

207

VNetManager

207

VNetQosMonitor

208

VNetVoIPGtwy

209

Voice CTE

211

Voice software

215

VoiceCTI

233

VoiceManagementSubsystem

235

VoiceMSCService

236

VoIPSipGateway

237

VoiceRecord

239

VoiceTimeSynch

240

VoiceWatchdog

241

WINSCTRS

244

Workstation

245

Chapter 3

249

Service Management System

249

Service Definitions

255

ClipBook server

258

COM + Event System

258

Computer Browser

259

EventLog

259

Firebird Guardian Service

260

Firebird Server

260

License logging service

261

Messenger

261

MSSQLServer

262

MSSQLServerADHelper

262

Multi-dialup manager

263

Network DDE

264

Network DDE DSDM

264

Net logon

265

Network monitor agent

265

Plug and play

267

Protected storage

267

Qos_flt_init

268

RDS self-certifying

268

Remote access server

270

Remote procedure call locator

270

Remote procedure call service

271

Serial port manager

272

Services Monitor

273

SQLServerAgent

274

SSH Secure Shell 2

274

Survivable remote gateway

275

System event notification

275

Task scheduler

276

TCP/IP NetBIOS helper

276

UPS - APC Powerchute plus

277

UPS Console Toggle

278

VNC server

278

Voice Licensing services

278

Windows installer

279

Windows internet name service

280

Windows management

280

Alarm service

284

BCMUpgrade

284

Call Detail Recording

285

Doorphone

285

DECT Alarm monitor

286

DECT OAM

287

DECT Maintenance console

287

FTP Publishing service

288

Inventory service

289

IpMusic (BcmAmp)

290

IpMusic (Tone Server)

290

IPSecIKE service

291

Line monitor server

291

Media gateway server

292

Media path server

292

Media services manager

293

Message trace tool

294

Microsoft DHCP server

295

Microsoft DNS server

295

Net link manager

296

Nortel Networks IVR

296

Policy service

297

PPPoE service

298

SNMP Trap service

299

System status monitor

299

Telephony service

299

UNISTIM Terminal proxy server

300

Voice CFS

301

Voice mail

303

Voice management subsystem

304

Voice MSC service

304

Voice Net QoS monitor

306

Voice NNU diagnostics

306

Voice software alarm monitor

307

Voice time synch

308

Voice WAN

308

Voice watchdog

309

VoIP Gateway

309

VoIP SIP Gateway

310

Watchdog Service

311

Chapter 4

313

Log Management System

313

MSC System test log

314

MSC System administration log

314

MSC Network event log

315

To erase log information

317

Archlogs

319

Archlog scheduler

325

Archlog viewer

327

Viewing archlog files

327

Archlog settings

328

Setting Archlog configuration

328

Browse logs folder

330

Browsing archlog files

330

Chapter 5

333

BCM Monitor

333

Starting BCM Monitor

334

Saving your logon information

334

Chapter 5 BCM Monitor 331

335

BCM Info tab

336

Chapter 5 BCM Monitor 333

337

Voice Ports Tab

338

IP Devices tab

339

336 Chapter 5 BCM Monitor

340

Chapter 5 BCM Monitor 337

341

Line monitor tab

342

Usage indicators tab

343

340 Chapter 5 BCM Monitor

344

Chapter 5 BCM Monitor 341

345

Saving a static snapshot

346

Starting a dynamic snapshot

347

Stopping a dynamic snapshot

347

344 Chapter 5 BCM Monitor

348

Chapter 6

349

Performance Management

349

System Performance Monitor

350

To access the CPU usage graph

351

To access the CPU usage table

351

Memory usage counter types

353

Resources Performance Monitor

354

IP Packet counter types

355

ICMP Packet counter types

357

UDP Packet counter types

359

TCP Packet counter types

360

LAN counter types

362

WAN counter types

364

QoS counter types

368

QoS Queue 1-5 counter types

369

QoS Queue 6-9 counter types

370

SNMP Performance Management

371

NetIQ feature overview

376

Use the NetIQ Feature

376

Apply the NetIQ keycode

377

Field descriptions

377

Field name Description

378

Enable the NetIQ feature

379

Security Management

381

Security Management Tools

383

Setting the Interface Timeout

384

Managing access passwords

386

Viewing the User Manager tabs

387

Programming Operations Guide

389

Deleting a user profile

390

Deleting a Group profile

391

Setting password policy

393

Installing PuTTY

394

Manually activating Telnet

395

Dial up access

396

Using VPN

396

System Backup and Restore

399

Error Messages

400

Volume Administration

400

BCM Reboot

400

About button

401

Backup Mode

401

Destination Drive

402

Scheduled backup

402

Backup components

403

Apache data backup

404

Archlog settings backup

404

IVR backup

405

Licensing backup

405

Registry data backup

406

Unified Manager data backup

406

Voice Application Data Backup

407

Restore Mode

408

Source Drive

409

Restore Options

409

Restore Components

410

Schedule

412

User Name and Password

413

Report File

413

Start Backup

413

Resetting the BRU screen

416

Adding a new volume

416

Modifying a volume

417

Deleting a volume

417

Scheduling a backup

421

Viewing scheduled backups

423

Deleting a scheduled backup

423

System version

428

Problems with module service

428

If the problem persists

428

Digital trunk module problems

429

Media Bay Module status

431

Testing DTM Modules

433

Payload loopback test

434

Card loopback test

434

Continuity loopback test

434

Start a loopback test

434

DTM CSU statistics

435

Enable the internal CSU

436

Check the CSU alarms

437

Check carrier failure alarms

437

Check bipolar violations

437

Testing the DDI Mux

438

DTE Loopback test

439

LED Indicator and Diagnostics

440

DS30 Loopback test

441

Disable a device

444

Enable a device

445

Warm reset

445

Changing the system name

446

Changing the system domain

446

Changing the CallPilot region

448

Disabling a module

450

Enabling a disabled module

450

Disabling a device

451

Enabling a disabled device

452

Line loopback test

453

Restart info

454

Registers

454

Message monitoring

455

Enabling the internal CSU

456

Check short term alarms

457

Link Status

458

CbC limit metrics

459

Hunt Group Metrics

459

PSTN fallback metrics

459

Moving telephones

460

General Diagnostic Activities

461

N RTEL

465

Disk mirroring function

466

ATA 2 does not function

468

Checking the wiring

469

Unified Manager Diagnostics

470

Driver Debug diagnostics

470

SDL Debugging

471

Appendix A

473

MIB File Descriptions

474

Small Site Event MIBs

476

OSPF MIBs

477

RIP v2 MIBs

478

Bootp MIBs

478

484 Index

488

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