Avaya CallPilot Message Networking Manual de usuario descargar pdf (Pagina 64)

64 Chapter 6 Troubleshooting Non Delivery Notification messages

N0008713 01.1

A protocol error occurred while delivering the message

For AMIS, this error can occur if:

• a DTMF tone signals the wrong digits

• someone tries to send an AMIS message that is too long. There is a limit of 8 minutes for

AMIS messages. Do not send AMIS messages that are longer than 8 minutes.

• the line disconnects before AMIS sends or receives all the DTMF tones.

A message can still go through even though not all DTMF tones are sent. In these cases, the

protocol error indicates that DTMF signaling was not completed.

Solution:

• Resend the message.

• If this error happens repeatedly, the DTMF setting on your system needs to be adjusted.

Contact your customer service representative.

There is a protocol mismatch with the remote site

This error can occur if:

• the destination site is not a Message Networking site (VPIM)

• the remote site is not a Voice Messaging site (AMIS)

The system does not attempt to resend the message

Solution:

• Ensure the destination site is a Message Networking site.

• Contact your Network Administrator.

Message transfer was interrupted

This error can occur if a system processing error takes place at the destination site during message

processing. The system does not attempt to resend the message.

Solution:

• Contact your Network Administrator.

The domain name of the remote site is not valid

This error can occur if:

• the domain name of the destination site is incorrect

• the domain name is deleted from the Network Site List

• the HOSTS file or Domain Name Server is not configured with the site’s domain name

The system does not attempt to resend the message.

Solution:

• Contact your Network Administrator.

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Avaya CallPilot Message Networking Manual de usuario Pagina 64