Avaya IVR Guía de configuración descargar pdf (Pagina 52)

52 Chapter 4 Troubleshooting

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Interactive Voice Response is not answering calls

Make sure that Interactive Voice Response is programmed to answer lines. Refer to “Assigning

lines to Interactive Voice Response” on page 36.

The Interactive Voice Response call flow is not working as it should be

Contact the organization that created your Interactive Voice Response scripts.

The Interactive Voice Response prompts are too soft, too loud, or have static in them

Contact the organization that recorded your Interactive Voice Response prompts.

Interactive Voice Response doesn't answer calls

Make sure that the maximum number of Interactive Voice Response ports and the maximum

number of CallPilot Call Center ports do not add up to less than 3 ports. Refer to “Adjusting the

number of voice ports” on page 25.

Interactive Voice Response doesn't recognize key presses

If the call is a direct call from a Companion set, it is not supported. If the call is a call transferred

from a DECT set, it is not supported.

A Call Center skillset is not taking calls after I enabled Interactive Voice Response

Make sure that the skillset DN does not conflict with any active application DNs. To see a list of

active applications DNs:

1 Log on to Unified Manager.

2 Click the Services key.

3 Click the Telephony Services key.

4 Click the System DNs key.

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Avaya IVR Guía de configuración Pagina 52