
Chapter 4 Troubleshooting 63
CallPilot Unified Messaging Installation and Maintenance Guide
Internet Mail client error messages
Unified Messaging Internet mail clients display error codes when a problem occurs. The table
below describes Unified Messaging error codes.
Code Error message
6 Your message did not reach some or all of the intended recipients.
16 The message was not delivered because an undefined problem occurred.
17 There is a problem with the specified address. Please verify the address.
18 The external telephone number used in addressing the message could not be dialed.
Please verify the telephone number.
19 The mailbox or telephone number is invalid. Please confirm the address.
20
The address is invalid. Please verify the destination system.
22 The mailbox address was at one time valid, but mail is no longer being
accepted. Please confirm the address.
23 The mailbox exists, but something at the destination mailbox caused your message
not to be received. Please try sending the message again later.
24 The recipient did not receive the message because the recipient did not instruct the
service to play the message, (by pressing the appropriate telephone key).
25 The mailbox exists, but is not accepting messages at this time because it may be
temporarily disabled. Please try sending this message again later.
26 The recipient’s mailbox is full. Please try sending this message again later.
27 The message length exceeds the administrative limit for the sender's mailbox.
28 The address is a mailing list and could not be expanded.
29 The message was not delivered because a system problem occurred.
30 The system storage has been exceeded. Please try sending this message again
later.
31 The recipient’s system is not accepting messages. Please try sending this message
again later.
32 Some features in the message are not supported. For example, you may not be able
to send a message with this media.
33 Recipients are not able to receive messages with a private tag. Please try sending
the message again without the private tag.
35 The system does not allow messages that are this large.
36 A problem occurred in the network. Please try sending the message again later.
37 An outgoing connection could not be made with the destination. Please try sending
the message later.
38 A problem occurred during the transmission of your message.
39 A directory server was unavailable. Please try again later or contact your
Administrator.
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