Avaya CP Unified Messaging Manual de instalación descargar pdf (Pagina 60)

60 Chapter 4 Troubleshooting

P0606020 01

The subscriber has problems with faxing

The subscriber requires Imaging for Window to view and compose faxes. During installation,

CallPilot checks for Imaging for Windows. If it is not installed, CallPilot is still installed

successfully. You can install the imaging software later.

To install Imaging for Windows:

1 Click the Windows Start button, point to Settings and click Control Panel.

The Control Panel window appears.

2 Double-click the Add/Remove Programs icon.

The Add/Remove Programs Properties dialog box appears.

3 Click the Windows Setup tab.

4 Double-click the Accessories icon.

5 In the list, ensure that Imaging is selected.

6 Click the OK button.

• If the error message states that the message cannot be sent because part of the media cannot be

converted, or because the media is not supported at the recipient’s system, ensure you only

send attachments that are TIFF-F, WAV, VBK, or text files.

• Ensure that the subscriber and the recipients can send and receive fax (TIFF-F) messages.

Also, ensure that all TIFF files are TIFF-F files created using the Nortel Fax Printer. Not all

TIFF files are class F.

• Ask the subscriber to check that their mailbox is not full. When they log on to Unified

Messaging or the telephone, if they receive a message that their mailbox is full, they cannot

send any messages until they delete some messages to create space in their mailbox.

The subscriber has problems with fax reception

People do not receive faxes sent by the subscriber, or the subscriber does not receive faxes sent to

them.

• Verify that the subscriber has a mailbox Class of Service with fax capability.

• Make sure that the people the subscriber is sending faxes to can receive faxes. For more

information, refer to the Unified Messaging Quick Reference Guide.

The subscriber has problems with receiving replies

Recipients can see the subscriber’s CallPilot messages and people receive the messages that the

subscriber sends, but the subscriber does not receive replies to their messages.

1 On the Actions menu, select CallPilot Configuration.

2 Click Properties.

3 Ensure that the SMTP/VPIM prefix is specified correctly.

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Avaya CP Unified Messaging Manual de instalación Pagina 60